List of Guidelines

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Guideline IconGuidelines

This page provides an overview of different Guidelines where guidance can be found for example on:

  • Building a communication strategy for social media and consideration of the main elements (e.g. needed roles for the team)
  • Set up and evaluate social media activities
  • Recommended actions on social media before, during and after a crisis
  • Tips and behavioural advice for citizens on social media in crisis situations
  • Consideration of legal requirements when using social media
  • Verification of information from social media;
  • Use of technologies to support work with social media
  • Support of vulnerable people with specific needs


The target audience the guidance documents are intended for are:

  • Practitioners (local, national, and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks)
  • Policy and decision makers (local, national, and European agencies and institutes, public authorities, standardization bodies)
  • Research networks (research institutions and scientific communities)
  • Businesses (companies, local business networks, solution providers, suppliers of goods and services)
  • Civil society (citizens, civil society organizations, educational institutions, vulnerable groups, social movement organizations)


You can use the filters to identify relevant guidelines according to your needs, and then click on the name of a guideline to get further information.


Target Audience
Phase
Covers Thematic
Language
Name Target Audience Phase Covers Thematic Language Year
Accessibility for all: fostering inclusive use of social media in disaster risk management Practitioners
Policy Makers
Researchers
Media
Civil Society
Crisis communication
Community management
Vulnerable groups
Policy Brief
English 2023
Accessibility: Making information accessible in disasters Practitioners
Policy Makers
Media
Civil Society
Crisis communication
Vulnerable groups
English 2022
Building a Social-Media-Team in a local fire brigade Practitioners Social Media Strategy
Crisis communication
Community management
Content creation
Social Media Team
English 2023
CDC Social Media Tools, Guidelines & Best Practices Practitioners
Civil Society
Crisis communication
Content creation
English 2019
Citizens’ participation and crowdsourcing Policy Makers
Researchers
Media
Civil Society
Crowdsourcing English 2017
Communicating in a Crisis - Risk communication for Public Officials Practitioners
Policy Makers
Crisis communication English 2019
Crisis Mapping and Crowdsourcing in Flood Management Practitioners Crowdsourcing
Technologies
Unaffiliated volunteers
English 2017
Crisis communication and reputation management in the digital age: A guide to best practice for the aviation industry Practitioners
Businesses
Policy Makers
Crisis communication
Social Media Team
English 2018
Die Rolle ungebundener HelferInnen im Katastrophenfall Practitioners Legal/Standards
Unaffiliated volunteers
German 2016
Dienstanweisung zur Nutzung von sozialen Medien in der Öffentlichkeitsarbeit der Thüringer Polizei Practitioners Legal/Standards
Social Media Strategy
Crisis communication
Community management
Content creation
Social Media Team
German 2018
EUROPEAN AND MEDITERRANEAN MAJOR HAZARDS AGREEMENT Policy Makers
Civil Society
Legal
Social Media
Legal/Standards
Social Media Strategy
Community management
Verification
English 2023
Einrichtung eines Social-Media-Teams bei einer städtischen Feuerwehr Practitioners Social Media Strategy
Crisis communication
Community management
Content creation
Social Media Team
German 2023
EmerGent - Guidelines to increase the benefit of social media in emergencies Practitioners
Researchers
Civil Society
Legal/Standards
Social Media Strategy
Crisis communication
English 2017
Emergency Services accessibility for persons with disabilities Practitioners
Businesses
Policy Makers
Researchers
Media
Civil Society
Legal/Standards
Crisis communication
Vulnerable groups
English 2020
FACEBOOK - Terms of use Social Media
Legal/Standards
English
German
Italian
Portugese
Spanish
Dutch
Danish
2022
Gedragscode Regeling: Social media Businesses Crisis communication Dutch 2022
General Data Protection Regulation compliance Guide Legal/Standards English 2020
General data protection regulation (GDPR) Legal/Standards English
German
Italian
Danish
Hungarian & all EU languages
2018
Guidelines for planning the involvement of spontaneous volunteers Practitioners
Policy Makers
Researchers
Legal/Standards
Unaffiliated volunteers
English 2017
Guidelines for the use of digital tools such as social media and mobile apps. For successful disaster risk communication. Practitioners
Policy Makers
Researchers
Civil Society
VOST
Legal
Social Media
Legal/Standards
Social Media Strategy
Crisis communication
Community management
Content creation
Unaffiliated volunteers
English 2023
Guidelines for the use of new media in crisis situations Practitioners
Policy Makers
Civil Society
Social Media Strategy
Crisis communication
English 2015
Guidelines for the use of social media in emergencies (ISO 22329:2021) Practitioners
Policy Makers
Legal/Standards
Crisis communication
English 2021
How to Use Social Media for Crisis Communications and Emergency Management Practitioners
Businesses
Policy Makers
Social Media Strategy
Crisis communication
Social Media Team
English 2020
I profili social del Dipartimento della Protezione Civile Practitioners
Policy Makers
Civil Society
Legal/Standards
Social Media Strategy
Crisis communication
Community management
Italian 2022
I social network nell’emergenza Practitioners
Civil Society
Crisis communication Italian 2022
INSTAGRAM - Terms of use Social Media
Legal/Standards
English
German
French
Italian
Portugese
Spanish
Danish
2022
ITU Guidelines for national emergency telecommunication plan Policy Makers Crisis communication
Vulnerable groups
English 2020
ITU toolkit and self-assessment for ICT accessibility implementation Businesses
Policy Makers
Researchers
Civil Society
Crisis communication
Vulnerable groups
English 2021
Innovative Uses of Social Media in Emergency Management Practitioners Social Media Strategy English 2013
Juridisk rammesætning for dataharvesting Businesses
Policy Makers
Researchers
Civil Society
Crowdsourcing
Social Media
Legal/Standards
Danish 2023
Krisekommunikation (Helhedsorienteret beredskabsplanlægning) Practitioners
Policy Makers
Crisis communication
Social Media Team
Danish 2020
Közösségi Média Politika Businesses Social Media Strategy
Crisis communication
Community management
Hungarian 2020
Legal Assessment of Data Harvesting Businesses
Policy Makers
Researchers
Civil Society
Crowdsourcing
Social Media
Legal/Standards
English 2023
Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice Researchers Crisis communication English 2018
Linee guida per i social in Sanità Practitioners
Civil Society
Technologies
Social Media Strategy
Crisis communication
Community management
Italian 2020
Linee guida per l'utilizzo e la gestione degli account, Rete social di protezione civile Practitioners
Policy Makers
Crisis communication
Community management
Italian 2021
LinkedIn - Terms of use Practitioners
Businesses
Policy Makers
Media
Civil Society
Social Media
Legal/Standards
English 2021
Managing Spontaneous Volunteers in Times of Disaster Practitioners
Policy Makers
Unaffiliated volunteers English 2018
Next Steps: Social Media for Emergency Response Practitioners
Policy Makers
Legal/Standards
Social Media Strategy
Community management
English 2012
Niente panico Practitioners
Civil Society
Crisis communication English
Italian
2022
Open-source intelligence - Awesome OSINT Practitioners
Businesses
Policy Makers
Technologies English 2022
Open-source intelligence - OSINT Tools and Resources Handbook Practitioners
Businesses
Policy Makers
Technologies English 2018
Operationalizing crowdsourcing through mobile applications for disaster management in India Businesses
Researchers
Crowdsourcing English 2020
Platforms‘ policies on AI-manipulated and generated misinformation Businesses
Policy Makers
Researchers
Media
Civil Society
Legal/Standards
Verification
English 2023
Policy Brief - Strengthening Societal Resilience to Disasters: Improving Engagement and Communication among Citizens and Authorities Practitioners
Businesses
Policy Makers
Researchers
Civil Society
Vulnerability
Social Media
Social Media Strategy
Community management
Content creation
Unaffiliated volunteers
Vulnerable groups
Social Media Team
Policy Brief
English 2024
Politica sui social media Practitioners
Civil Society
Crisis communication
Community management
Italian 2016
Politica sui social media - Brambles Ltd. Businesses Social Media Strategy Italian 2020
Pécsi Tudományegyetem irányelvei és útmutatója a közösségi média használatához Researchers
Civil Society
Legal/Standards
Social Media Strategy
Hungarian 2020
Rahmenempfehlungen für den Einsatz von Social Media im Bevölkerungsschutz Practitioners
Policy Makers
Crowdsourcing
Social Media Strategy
Crisis communication
Unaffiliated volunteers
German 2017
Retningslinjer for debat på sociale medier Civil Society Community management
Content creation
Danish 2022


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