From LINKS Community Center
EmerGent FP7 Project
English
2017
Civil Society, Practitioners, Researchers
Published
Before, During, After
Crisis communication, Legal/Standards, Social Media Strategy
Starter
http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529 D7.3 Guidelines to increase the benefit of social media EmerGent.pdf
Guidelines for emergency services & public authorities
Prepare to start using social media
- Consider the legal implications
- Consider the needs in human and financial resources
- Prepare a social media strategy
- Clearly communicate the social media strategy and provide staff training
- Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis
- Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities)
- Plan the next steps to start using social media
Before an emergency
- Provide information about your organization, its operations and emergency prevention and preparation
- Raise awareness on the use of social media
- Use of ICT tools for social media monitoring and analysis
- Team up with other groups and organizations
- Publish alerts for the risk of an upcoming emergency
During an emergency
- Understand how social media is used by citizens during emergencies
- Establish communication with the public
- Request information from the public
- Use of ICT tools for social media monitoring and analysis
- Respond to false information and rumors
- Collaborate with emergent group initiatives
After an emergency
- Continue the communication with the citizens
- Evaluate your social media use during the emergency
Guidelines for citizens
General Aspects while using social media
- Interact with respect and courtesy
- You are responsible for your writing, think of possible consequences
- Protect your privacy and check the privacy settings
- Respect intellectual property rights, including pictures, graphics, audio and video files
- Verify your information before posting
- Correct a mistake if you made one
Before an emergency
- Be prepared:
- Know the social media accounts of your local and national ES and follow them. This will help find real-time information during an emergency.
- Read what to expect from Emergency Services in social media.
- Follow the information from Emergency Services on how to prevent and stay safe during emergencies
During an emergency
- Stay up-to-date and follow official accounts and local organizations to get information updates
- Social media does not replace 112. If in danger, always call 112 first.
- Be responsible and avoid spreading rumors!
When you post information about an emergency in social media:
- Always mention the Emergency Services account or include any already used hashtags. When possible, report a location and use photos
- Tell only facts and don’t send information you are not certain about
- Share only official and reliable information and avoid spreading rumors!
- If you spot or shared false information, please correct it
- Forward received official messages to your contacts or share them
Volunteering initiatives
- Look for emergent volunteer initiatives in Facebook groups, Google crisis maps or trusted users in Twitter; they may help to increase the impact of your activities!
- If you intend to initiate your emergent volunteer initiative, please check for existing initiatives first and carefully chose the scope of your possible contribution.
After an emergency
- Follow official accounts and local organizations to get information updates
- Communicate even after a crisis and use social media for the processing of the event
- Give feedback to the authorities
- Restore missing contact and ask for welfare of family and friends
- Help others reconstructing/handling the event
Data Protection and Privacy Guidelines for Processing Social Media Data
CONTENT
- Responsibility
- Project responsibility
- Who do you answer to?
- Is what you are proposing lawful?
- Consent
- Transparency
- Special Categories of Personal Data
- Data rights of the citizen
- Subject Access Request
- Right of Erasure
- Data Portability
- Project controls
- Data protection officer
- Privacy impact assessment
- Continuous monitoring
- Infrastructure controls
- Privacy by design
- Codes of Conduct
- Breach handling
- Subject Access Request handlingProperty "Synopsis" (as page type) with input value "Guidelines for emergency services & public authorities</br></br></br>Prepare to start using social media</br>* Consider the legal implications</br>* Consider the needs in human and financial resources</br>* Prepare a social media strategy</br>* Clearly communicate the social media strategy and provide staff training</br>* Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis</br>* Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities)</br>* Plan the next steps to start using social media</br></br></br>Before an emergency</br>* Provide information about your organization, its operations and emergency prevention and preparation</br>* Raise awareness on the use of social media</br>* Use of ICT tools for social media monitoring and analysis</br>* Team up with other groups and organizations</br>* Publish alerts for the risk of an upcoming emergency</br></br></br>During an emergency</br>* Understand how social media is used by citizens during emergencies</br>* Establish communication with the public</br>* Request information from the public</br>* Use of ICT tools for social media monitoring and analysis</br>* Respond to false information and rumors</br>* Collaborate with emergent group initiatives</br></br></br>After an emergency</br>* Continue the communication with the citizens</br>* Evaluate your social media use during the emergency</br></br></br></br>Guidelines for citizens</br></br>General Aspects while using social media</br>* Interact with respect and courtesy</br>* You are responsible for your writing, think of possible consequences</br>* Protect your privacy and check the privacy settings</br>* Respect intellectual property rights, including pictures, graphics, audio and video files</br>* Verify your information before posting</br>* Correct a mistake if you made one</br></br></br>Before an emergency</br>* Be prepared:</br>* Know the social media accounts of your local and national ES and follow them. This will help find real-time information during an emergency.</br>* Read what to expect from Emergency Services in social media. </br>* Follow the information from Emergency Services on how to prevent and stay safe during emergencies</br></br></br>During an emergency</br>* Stay up-to-date and follow official accounts and local organizations to get information updates</br>* Social media does not replace 112. If in danger, always call 112 first. </br>* Be responsible and avoid spreading rumors!</br></br></br>When you post information about an emergency in social media:</br>* Always mention the Emergency Services account or include any already used hashtags. When possible, report a location and use photos</br>* Tell only facts and don’t send information you are not certain about</br>* Share only official and reliable information and avoid spreading rumors!</br>* If you spot or shared false information, please correct it</br>* Forward received official messages to your contacts or share them</br> </br></br>Volunteering initiatives</br>* Look for emergent volunteer initiatives in Facebook groups, Google crisis maps or trusted users in Twitter; they may help to increase the impact of your activities!</br>* If you intend to initiate your emergent volunteer initiative, please check for existing initiatives first and carefully chose the scope of your possible contribution.</br></br></br>After an emergency</br>* Follow official accounts and local organizations to get information updates</br>* Communicate even after a crisis and use social media for the processing of the event</br>* Give feedback to the authorities</br>* Restore missing contact and ask for welfare of family and friends</br>* Help others reconstructing/handling the event</br></br></br>Data Protection and Privacy Guidelines for Processing Social Media Data</br></br>CONTENT</br>*Responsibility</br>**Project responsibility</br>**Who do you answer to?</br>*Is what you are proposing lawful?</br>**Consent</br>**Transparency</br>**Special Categories of Personal Data</br>*Data rights of the citizen</br>**Subject Access Request</br>**Right of Erasure</br>**Data Portability</br>*Project controls</br>**Data protection officer</br>**Privacy impact assessment</br>**Continuous monitoring</br>*Infrastructure controls</br>**Privacy by design</br>**Codes of Conduct</br>**Breach handling</br>**Subject Access Request handling" contains invalid characters or is incomplete and therefore can cause unexpected results during a query or annotation process.
No
Facebook, Twitter, YouTube
Created: 3 December 2021
Last edited: 14 August 2023
EmerGent - Guidelines to increase the benefit of social media in emergencies
Quick Facts
Publishing Organisation:
EmerGent FP7 Project
Year:
2017
Languages:
English
Status:
Published
Covers Thematic
Crisis communication Crisis communication is a strategic approach to corresponding with people and organizations during a disruptive event. When a crisis occurs, proactive, quick and detailed communication is critical.</br></br></br>Source: www.techtarget.com/searchdisasterrecovery/definition/crisis-communication
Legal/Standards Legal Requirement means any federal, state, local, municipal, foreign or other law, statute, constitute, principle of common law, resolution, ordinance, code, edict, decree, rule, regulation, ruling or requirement issued, enacted, adopted, promulgated, implemented or otherwise put into effect by or under the authority of any Governmental Body. </br></br>Source: https://www.lawinsider.com/dictionary/legal-requirement</br></br>Standards are voluntary documents that set out specifications, procedures and guidelines that aim to ensure products, services, and systems are safe, consistent, and reliable. They cover a variety of subjects, including consumer products and services, the environment, construction, energy and water utilities, and more.</br></br>Source: https://www.standards.org.au/standards-development/what-is-standard
Social Media Strategy A social media strategy is a document outlining your social media goals, the tactics you will use to achieve them and the metrics you will track to measure your progress</br></br>Source:https://blog.hootsuite.com/how-to-create-a-social-media-marketing-plan
Target audience
Civil Society Civil society is a target group in LINKS which comprises citizens, civil society organizations, educational institutions, vulnerable groups, social movement organizations
Practitioners Practitioners is a target group in LINKS which comprises local, national and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks...
Researchers research institutions and scientific communities
Disaster Management Phase
Before Comprises 'Preparedness Phase' and 'Prevention Phase'</br></br>Preparedness action is carried out within the context of disaster risk management and aims to build the capacities needed to efficiently manage all types of emergencies and achieve orderly transitions from response to sustained recovery.</br></br>Source: https://www.undrr.org/terminology/preparedness</br></br>Prevention (i.e., disaster prevention) expresses the concept and intention to completely avoid potential adverse impacts of hazardous events.</br></br>Source: https://www.undrr.org/terminology/prevention
During Also referred to as "Response Phase"</br></br>Actions taken directly before, during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected.</br></br>Annotation: Disaster response is predominantly focused on immediate and short-term needs and is sometimes called disaster relief. Effective, efficient and timely response relies on disaster risk-informed preparedness measures, including the development of the response capacities of individuals, communities, organizations, countries and the international community.</br></br>Source: https://www.undrr.org/terminology/response
After Also referred to as 'Recovery Phase'</br></br>The restoring or improving of livelihoods and health, as well as economic, physical, social, cultural and environmental assets, systems and activities, of a disaster-affected community or society, aligning with the principles of sustainable development and “build back better”, to avoid or reduce future disaster risk.</br></br>Source: https://www.undrr.org/terminology/recovery
Synopsis
Guidelines for emergency services & public authorities
Prepare to start using social media
- Consider the legal implications
- Consider the needs in human and financial resources
- Prepare a social media strategy
- Clearly communicate the social media strategy and provide staff training
- Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis
- Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities)
- Plan the next steps to start using social media
Before an emergency
- Provide information about your organization, its operations and emergency prevention and preparation
- Raise awareness on the use of social media
- Use of ICT tools for social media monitoring and analysis
- Team up with other groups and organizations
- Publish alerts for the risk of an upcoming emergency
During an emergency
- Understand how social media is used by citizens during emergencies
- Establish communication with the public
- Request information from the public
- Use of ICT tools for social media monitoring and analysis
- Respond to false information and rumors
- Collaborate with emergent group initiatives
After an emergency
- Continue the communication with the citizens
- Evaluate your social media use during the emergency
Guidelines for citizens
General Aspects while using social media
- Interact with respect and courtesy
- You are responsible for your writing, think of possible consequences
- Protect your privacy and check the privacy settings
- Respect intellectual property rights, including pictures, graphics, audio and video files
- Verify your information before posting
- Correct a mistake if you made one
Before an emergency
- Be prepared:
- Know the social media accounts of your local and national ES and follow them. This will help find real-time information during an emergency.
- Read what to expect from Emergency Services in social media.
- Follow the information from Emergency Services on how to prevent and stay safe during emergencies
During an emergency
- Stay up-to-date and follow official accounts and local organizations to get information updates
- Social media does not replace 112. If in danger, always call 112 first.
- Be responsible and avoid spreading rumors!
When you post information about an emergency in social media:
- Always mention the Emergency Services account or include any already used hashtags. When possible, report a location and use photos
- Tell only facts and don’t send information you are not certain about
- Share only official and reliable information and avoid spreading rumors!
- If you spot or shared false information, please correct it
- Forward received official messages to your contacts or share them
Volunteering initiatives
- Look for emergent volunteer initiatives in Facebook groups, Google crisis maps or trusted users in Twitter; they may help to increase the impact of your activities!
- If you intend to initiate your emergent volunteer initiative, please check for existing initiatives first and carefully chose the scope of your possible contribution.
After an emergency
- Follow official accounts and local organizations to get information updates
- Communicate even after a crisis and use social media for the processing of the event
- Give feedback to the authorities
- Restore missing contact and ask for welfare of family and friends
- Help others reconstructing/handling the event
Data Protection and Privacy Guidelines for Processing Social Media Data
CONTENT
- Responsibility
- Project responsibility
- Who do you answer to?
- Is what you are proposing lawful?
- Consent
- Transparency
- Special Categories of Personal Data
- Data rights of the citizen
- Subject Access Request
- Right of Erasure
- Data Portability
- Project controls
- Data protection officer
- Privacy impact assessment
- Continuous monitoring
- Infrastructure controls
- Privacy by design
- Codes of Conduct
- Breach handling
- Subject Access Request handling