Publishing Organisation:ISO TC 292
Audience experience level
Disaster Management Phase
International Standard ISO 22319
- provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident response and recovery.
- is intended to help organizations establishing a plan to consider whether, how and when SVs can provide relief to a coordinated response and recovery for all identified hazards.
- helps identify issues to ensure the plan is risk-based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff.
- intended for use by organizations with responsibility for, or involvement in, part or all of the planning for working with SVs.
- is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and public and community groups).
Coordinating the participation of volunteers who are affiliated to voluntary or professional organizations to provide relief is not within the scope of this document.
- A spontaneous volunteer (SV) is an individual who is not affiliated with existing incident response organizations but who is motivated to contribute unpaid work during and following incidents.
- The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer)
- SVs might have expressed their interest in volunteering before or during an incident and might therefore be called upon to participate depending on the incident’s needs and their specific skills.
- SVs can volunteer as individuals or as groups, they can arrive at the incident to volunteer in person or contribute remotely, and they can be self-deployed professionals (e.g. retired emergency responders), digital volunteers, or any other skilled or unskilled members of the
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