ITU toolkit and self-assessment for ICT accessibility implementation

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Quick Facts

Publishing Organisation:
International Telecommunication Union (ITU)
Covers Thematic
  • Crisis communication
  • Technologies
  • Vulnerable groups
  • Target audience
  • Businesses
  • Civil Society
  • Media
  • Policy Makers
  • Practitioners
  • Researchers
  • Audience experience level
  • Advanced
  • Disaster Management Phase
  • Before
  • Mentions platforms

    Stakeholders roles in an inclusive and accessible digital transformation

    Stakeholders take on different responsibilities and opportunities.

    Governments and policy-makers

    • Develop laws and policies that ensure equality regarding access to information and communication technologies for all. It is a global commitment and a human right.
    • Work with organizations of persons with disabilities and vulnerable groups while developing these laws and regulations to listen to, and incorporate, their input.
    • Promote the creation of a market for accessible ICTs through well planned procurement policies and high standards.
    • Increase labour opportunities for persons with disabilities by using accessible products and services.
    • Foster economic and social development for all.


    • Develop accessible products and services according to international standards
    • Foster inclusion through innovation and corporate social responsibility.
    • Increase job opportunities for persons with disabilities by using and providing accessible products and services.


    • Create capabilities among designers and developers to design and develop accessible ICT products and services.
    • Foster the production and usage of accessible digital content.
    • Develop accessible learning environments for students with disabilities.

    Organizations of persons with disabilities and other vulnerable groups

    • Work with governments to ensure their right to access ICTs is recognized.
    • Ensure a set of minimum digital abilities to access the digital economy.
    • Create awareness about digital inclusion and ICT accessibility.

    Any other stakeholder involved and/or interested party

    • Support implementation from top down and bottom up.
    • Identify key partnerships to facilitate the process.

    See Related (coming soon)

    • Technologies
    • Use Cases