ITU toolkit and self-assessment for ICT accessibility implementation

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Quick Facts

Publishing Organisation:
International Telecommunication Union (ITU)
Covers Thematic
  • Crisis communication Crisis communication is a strategic approach to corresponding with people and organizations during a disruptive event. When a crisis occurs, proactive, quick and detailed communication is critical.</br></br></br>Source:
  • Vulnerable groups Those groups that, due to physical, social, economic and environmental factors or processes, are more exposed and susceptible to the impacts of hazards.
  • Target audience
  • Businesses companies, local business networks, solution providers, suppliers of goods and services
  • Civil Society Civil society is a target group in LINKS which comprises citizens, civil society organizations, educational institutions, vulnerable groups, social movement organizations
  • Policy Makers local, national, and European agencies and institutes, public authorities, standardization bodies
  • Researchers research institutions and scientific communities
  • Audience experience level
  • Advanced Those who currently use social media to communicate with the public during all phases of an emergency and have developed a clear social media strategy, even if this is not thoroughly documented or communicated across the organisation</br></br>Source:
  • Disaster Management Phase
  • Before Comprises 'Preparedness Phase' and 'Prevention Phase'</br></br>Preparedness action is carried out within the context of disaster risk management and aims to build the capacities needed to efficiently manage all types of emergencies and achieve orderly transitions from response to sustained recovery.</br></br>Source:</br></br>Prevention (i.e., disaster prevention) expresses the concept and intention to completely avoid potential adverse impacts of hazardous events.</br></br>Source:
  • Synopsis

    Stakeholders roles in an inclusive and accessible digital transformation

    Stakeholders take on different responsibilities and opportunities.

    Governments and policy-makers

    • Develop laws and policies that ensure equality regarding access to information and communication technologies for all. It is a global commitment and a human right.
    • Work with organizations of persons with disabilities and vulnerable groups while developing these laws and regulations to listen to, and incorporate, their input.
    • Promote the creation of a market for accessible ICTs through well planned procurement policies and high standards.
    • Increase labour opportunities for persons with disabilities by using accessible products and services.
    • Foster economic and social development for all.


    • Develop accessible products and services according to international standards
    • Foster inclusion through innovation and corporate social responsibility.
    • Increase job opportunities for persons with disabilities by using and providing accessible products and services.


    • Create capabilities among designers and developers to design and develop accessible ICT products and services.
    • Foster the production and usage of accessible digital content.
    • Develop accessible learning environments for students with disabilities.

    Organizations of persons with disabilities and other vulnerable groups

    • Work with governments to ensure their right to access ICTs is recognized.
    • Ensure a set of minimum digital abilities to access the digital economy.
    • Create awareness about digital inclusion and ICT accessibility.

    Any other stakeholder involved and/or interested party

    • Support implementation from top down and bottom up.
    • Identify key partnerships to facilitate the process.

    Linked to