List of Guidelines

Guidelines

This page provides an overview of different Guidelines where guidance can be found for example on:

• Building a communication strategy for social media and consideration of the main elements (e.g. needed roles for the team)
• Set up and evaluate social media activities
• Recommended actions on social media before, during and after a crisis
• Tips and behavioural advice for citizens on social media in crisis situations
• Consideration of legal requirements when using social media
• Verification of information from social media;
• Use of technologies to support work with social media
• Support of vulnerable people with specific needs

You can use the filters to identify relevant guidelines according to your needs, and then click on the name of a guideline to get further information.

The main stakeholders to whom the guidance documents are intended for are:

• Practitioners (local, national, and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks)
• Policy and decision makers (local, national, and European agencies and institutes, public authorities, standardization bodies)
• Research networks (research institutions and scientific communities)
• Businesses (companies, local business networks, solution providers, suppliers of goods and services)
• Civil society (citizens, civil society organizations, educational institutions, vulnerable groups, social movement organizations)

Table

Name	Target Audience	Phase	Covers Thematic	Language	Year
Accessibility for all: fostering inclusive use of social media in disaster risk management	Practitioners Policy Makers Researchers Media Civil Society	After Before During	Crisis communication Community management Vulnerable groups Policy Brief	English	2023
Accessibility: Making information accessible in disasters	Practitioners Policy Makers Media Civil Society	Before	Crisis communication Vulnerable groups	English	2022
Building a Social-Media-Team in a local fire brigade	Practitioners	Before	Social Media Strategy Crisis communication Community management Content creation Social Media Team	English	2023
CDC Social Media Tools, Guidelines & Best Practices	Practitioners Civil Society	Before	Crisis communication Content creation	English	2019
Citizens’ participation and crowdsourcing	Policy Makers Researchers Media Civil Society	Before	Crowdsourcing	English	2017
Communicating in a Crisis - Risk communication for Public Officials	Practitioners Policy Makers	After Before During	Crisis communication	English	2019
Crisis Mapping and Crowdsourcing in Flood Management	Practitioners	After Before During	Crowdsourcing Technologies Unaffiliated volunteers	English	2017
Crisis communication and reputation management in the digital age: A guide to best practice for the aviation industry	Practitioners Businesses Policy Makers	Before	Crisis communication Social Media Team	English	2018
Die Rolle ungebundener HelferInnen im Katastrophenfall	Practitioners	Before	Legal/Standards Unaffiliated volunteers	German	2016
Dienstanweisung zur Nutzung von sozialen Medien in der Öffentlichkeitsarbeit der Thüringer Polizei	Practitioners	Before	Legal/Standards Social Media Strategy Crisis communication Community management Content creation Social Media Team	German	2018
EUROPEAN AND MEDITERRANEAN MAJOR HAZARDS AGREEMENT	Policy Makers Civil Society	Before	Legal Social Media Legal/Standards Social Media Strategy Community management Verification	English	2023
Einrichtung eines Social-Media-Teams bei einer städtischen Feuerwehr	Practitioners	Before	Social Media Strategy Crisis communication Community management Content creation Social Media Team	German	2023
EmerGent - Guidelines to increase the benefit of social media in emergencies	Practitioners Researchers Civil Society	After Before During	Legal/Standards Social Media Strategy Crisis communication	English	2017
Emergency Services accessibility for persons with disabilities	Practitioners Businesses Policy Makers Researchers Media Civil Society	After Before During	Legal/Standards Crisis communication Vulnerable groups	English	2020
FACEBOOK - Terms of use			Social Media Legal/Standards	English German Italian Portugese Spanish Dutch Danish	2022
Gedragscode Regeling: Social media	Businesses	After Before During	Crisis communication	Dutch	2022
General Data Protection Regulation compliance Guide		After Before During	Legal/Standards	English	2020
General data protection regulation (GDPR)		After Before During	Legal/Standards	English German Italian Danish Hungarian & all EU languages	2018
Guidelines for planning the involvement of spontaneous volunteers	Practitioners Policy Makers Researchers	After During	Legal/Standards Unaffiliated volunteers	English	2017
Guidelines for the use of digital tools such as social media and mobile apps. For successful disaster risk communication.	Practitioners Policy Makers Researchers Civil Society	After Before	VOST Legal Social Media Legal/Standards Social Media Strategy Crisis communication Community management Content creation Unaffiliated volunteers	English	2023
Guidelines for the use of new media in crisis situations	Practitioners Policy Makers Civil Society	After Before During	Social Media Strategy Crisis communication	English	2015
Guidelines for the use of social media in emergencies (ISO 22329:2021)	Practitioners Policy Makers	After Before During	Legal/Standards Crisis communication	English	2021
How to Use Social Media for Crisis Communications and Emergency Management	Practitioners Businesses Policy Makers	Before During	Social Media Strategy Crisis communication Social Media Team	English	2020
I profili social del Dipartimento della Protezione Civile	Practitioners Policy Makers Civil Society	Before During	Legal/Standards Social Media Strategy Crisis communication Community management	Italian	2022
I social network nell’emergenza	Practitioners Civil Society	Before	Crisis communication	Italian	2022
INSTAGRAM - Terms of use			Social Media Legal/Standards	English German French Italian Portugese Spanish Danish	2022
ITU Guidelines for national emergency telecommunication plan	Policy Makers	After Before During	Crisis communication Vulnerable groups	English	2020
ITU toolkit and self-assessment for ICT accessibility implementation	Businesses Policy Makers Researchers Civil Society	Before	Crisis communication Vulnerable groups	English	2021
Innovative Uses of Social Media in Emergency Management	Practitioners	After Before During	Social Media Strategy	English	2013
Juridisk rammesætning for dataharvesting	Businesses Policy Makers Researchers Civil Society	After Before During	Crowdsourcing Social Media Legal/Standards	Danish	2023
Krisekommunikation (Helhedsorienteret beredskabsplanlægning)	Practitioners Policy Makers	Before	Crisis communication Social Media Team	Danish	2020
Közösségi Média Politika	Businesses	Before	Social Media Strategy Crisis communication Community management	Hungarian	2020
Legal Assessment of Data Harvesting	Businesses Policy Makers Researchers Civil Society	After Before During	Crowdsourcing Social Media Legal/Standards	English	2023
Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice	Researchers	After Before During	Crisis communication	English	2018
Linee guida per i social in Sanità	Practitioners Civil Society	Before During	Technologies Social Media Strategy Crisis communication Community management	Italian	2020
Linee guida per l'utilizzo e la gestione degli account, Rete social di protezione civile	Practitioners Policy Makers	Before During	Crisis communication Community management	Italian	2021
LinkedIn - Terms of use	Practitioners Businesses Policy Makers Media Civil Society		Social Media Legal/Standards	English	2021
Managing Spontaneous Volunteers in Times of Disaster	Practitioners Policy Makers	After Before During	Unaffiliated volunteers	English	2018
Next Steps: Social Media for Emergency Response	Practitioners Policy Makers	Before	Legal/Standards Social Media Strategy Community management	English	2012
Niente panico	Practitioners Civil Society	After During	Crisis communication	English Italian	2022
Open-source intelligence - Awesome OSINT	Practitioners Businesses Policy Makers		Technologies	English	2022
Open-source intelligence - OSINT Tools and Resources Handbook	Practitioners Businesses Policy Makers		Technologies	English	2018
Operationalizing crowdsourcing through mobile applications for disaster management in India	Businesses Researchers		Crowdsourcing	English	2020
Platforms‘ policies on AI-manipulated and generated misinformation	Businesses Policy Makers Researchers Media Civil Society		Legal/Standards Verification	English	2023
Policy Brief - Strengthening Societal Resilience to Disasters: Improving Engagement and Communication among Citizens and Authorities	Practitioners Businesses Policy Makers Researchers Civil Society	Before	Vulnerability Social Media Social Media Strategy Community management Content creation Unaffiliated volunteers Vulnerable groups Social Media Team Policy Brief	English	2024
Politica sui social media	Practitioners Civil Society	Before	Crisis communication Community management	Italian	2016
Politica sui social media - Brambles Ltd.	Businesses	Before	Social Media Strategy	Italian	2020
Pécsi Tudományegyetem irányelvei és útmutatója a közösségi média használatához	Researchers Civil Society	Before	Legal/Standards Social Media Strategy	Hungarian	2020
Rahmenempfehlungen für den Einsatz von Social Media im Bevölkerungsschutz	Practitioners Policy Makers	After Before During	Crowdsourcing Social Media Strategy Crisis communication Unaffiliated volunteers	German	2017
Retningslinjer for debat på sociale medier	Civil Society	Before	Community management Content creation	Danish	2022

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