List of Guidelines

Guidelines

This page provides an overview of different Guidelines where guidance can be found for example on:

• Building a communication strategy for social media and consideration of the main elements (e.g. needed roles for the team)
• Set up and evaluate social media activities
• Recommended actions on social media before, during and after a crisis
• Tips and behavioural advice for citizens on social media in crisis situations
• Consideration of legal requirements when using social media
• Verification of information from social media;
• Use of technologies to support work with social media
• Support of vulnerable people with specific needs

The target audience the guidance documents are intended for are:

• Practitioners (local, national, and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks)
• Policy and decision makers (local, national, and European agencies and institutes, public authorities, standardization bodies)
• Research networks (research institutions and scientific communities)
• Businesses (companies, local business networks, solution providers, suppliers of goods and services)
• Civil society (citizens, civil society organizations, educational institutions, vulnerable groups, social movement organizations)

You can use the filters to identify relevant guidelines according to your needs, and then click on the name of a guideline to get further information.

Table

Name	Phase	Covers Thematic	Target Audience	Language	Year
Accessibility for all: fostering inclusive use of social media in disaster risk management		Crisis communication Community management Vulnerable groups Policy Brief	Practitioners Policy Makers Researchers Media Civil Society	English	2023
Accessibility: Making information accessible in disasters		Crisis communication Vulnerable groups	Practitioners Policy Makers Media Civil Society	English	2022
Building a Social-Media-Team in a local fire brigade		Social Media Strategy Crisis communication Community management Content creation Social Media Team	Practitioners	English	2023
CDC Social Media Tools, Guidelines & Best Practices		Crisis communication Content creation	Practitioners Civil Society	English	2019
Citizens’ participation and crowdsourcing		Crowdsourcing	Policy Makers Researchers Media Civil Society	English	2017
Communicating in a Crisis - Risk communication for Public Officials		Crisis communication	Practitioners Policy Makers	English	2019
Crisis Mapping and Crowdsourcing in Flood Management		Crowdsourcing Technologies Unaffiliated volunteers	Practitioners	English	2017
Crisis communication and reputation management in the digital age: A guide to best practice for the aviation industry		Crisis communication Social Media Team	Practitioners Businesses Policy Makers	English	2018
Die Rolle ungebundener HelferInnen im Katastrophenfall		Legal/Standards Unaffiliated volunteers	Practitioners	German	2016
Dienstanweisung zur Nutzung von sozialen Medien in der Öffentlichkeitsarbeit der Thüringer Polizei		Legal/Standards Social Media Strategy Crisis communication Community management Content creation Social Media Team	Practitioners	German	2018
EUROPEAN AND MEDITERRANEAN MAJOR HAZARDS AGREEMENT		Legal Social Media Legal/Standards Social Media Strategy Community management Verification	Policy Makers Civil Society	English	2023
Einrichtung eines Social-Media-Teams bei einer städtischen Feuerwehr		Social Media Strategy Crisis communication Community management Content creation Social Media Team	Practitioners	German	2023
EmerGent - Guidelines to increase the benefit of social media in emergencies		Legal/Standards Social Media Strategy Crisis communication	Practitioners Researchers Civil Society	English	2017
Emergency Services accessibility for persons with disabilities		Legal/Standards Crisis communication Vulnerable groups	Practitioners Businesses Policy Makers Researchers Media Civil Society	English	2020
FACEBOOK - Terms of use		Social Media Legal/Standards		English German Italian Portugese Spanish Dutch Danish	2022
Gedragscode Regeling: Social media		Crisis communication	Businesses	Dutch	2022
General Data Protection Regulation compliance Guide		Legal/Standards		English	2020
General data protection regulation (GDPR)		Legal/Standards		English German Italian Danish Hungarian & all EU languages	2018
Guidelines for planning the involvement of spontaneous volunteers		Legal/Standards Unaffiliated volunteers	Practitioners Policy Makers Researchers	English	2017
Guidelines for the use of digital tools such as social media and mobile apps. For successful disaster risk communication.		VOST Legal Social Media Legal/Standards Social Media Strategy Crisis communication Community management Content creation Unaffiliated volunteers	Practitioners Policy Makers Researchers Civil Society	English	2023
Guidelines for the use of new media in crisis situations		Social Media Strategy Crisis communication	Practitioners Policy Makers Civil Society	English	2015
Guidelines for the use of social media in emergencies (ISO 22329:2021)		Legal/Standards Crisis communication	Practitioners Policy Makers	English	2021
How to Use Social Media for Crisis Communications and Emergency Management		Social Media Strategy Crisis communication Social Media Team	Practitioners Businesses Policy Makers	English	2020
I profili social del Dipartimento della Protezione Civile		Legal/Standards Social Media Strategy Crisis communication Community management	Practitioners Policy Makers Civil Society	Italian	2022
I social network nell’emergenza		Crisis communication	Practitioners Civil Society	Italian	2022
INSTAGRAM - Terms of use		Social Media Legal/Standards		English German French Italian Portugese Spanish Danish	2022
ITU Guidelines for national emergency telecommunication plan		Crisis communication Vulnerable groups	Policy Makers	English	2020
ITU toolkit and self-assessment for ICT accessibility implementation		Crisis communication Vulnerable groups	Businesses Policy Makers Researchers Civil Society	English	2021
Innovative Uses of Social Media in Emergency Management		Social Media Strategy	Practitioners	English	2013
Juridisk rammesætning for dataharvesting		Crowdsourcing Social Media Legal/Standards	Businesses Policy Makers Researchers Civil Society	Danish	2023
Krisekommunikation (Helhedsorienteret beredskabsplanlægning)		Crisis communication Social Media Team	Practitioners Policy Makers	Danish	2020
Közösségi Média Politika		Social Media Strategy Crisis communication Community management	Businesses	Hungarian	2020
Legal Assessment of Data Harvesting		Crowdsourcing Social Media Legal/Standards	Businesses Policy Makers Researchers Civil Society	English	2023
Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice		Crisis communication	Researchers	English	2018
Linee guida per i social in Sanità		Technologies Social Media Strategy Crisis communication Community management	Practitioners Civil Society	Italian	2020
Linee guida per l'utilizzo e la gestione degli account, Rete social di protezione civile		Crisis communication Community management	Practitioners Policy Makers	Italian	2021
LinkedIn - Terms of use		Social Media Legal/Standards	Practitioners Businesses Policy Makers Media Civil Society	English	2021
Managing Spontaneous Volunteers in Times of Disaster		Unaffiliated volunteers	Practitioners Policy Makers	English	2018
Next Steps: Social Media for Emergency Response		Legal/Standards Social Media Strategy Community management	Practitioners Policy Makers	English	2012
Niente panico		Crisis communication	Practitioners Civil Society	English Italian	2022
Open-source intelligence - Awesome OSINT		Technologies	Practitioners Businesses Policy Makers	English	2022
Open-source intelligence - OSINT Tools and Resources Handbook		Technologies	Practitioners Businesses Policy Makers	English	2018
Operationalizing crowdsourcing through mobile applications for disaster management in India		Crowdsourcing	Businesses Researchers	English	2020
Platforms‘ policies on AI-manipulated and generated misinformation		Legal/Standards Verification	Businesses Policy Makers Researchers Media Civil Society	English	2023
Policy Brief - Strengthening Societal Resilience to Disasters: Improving Engagement and Communication among Citizens and Authorities		Vulnerability Social Media Social Media Strategy Community management Content creation Unaffiliated volunteers Vulnerable groups Social Media Team Policy Brief	Practitioners Businesses Policy Makers Researchers Civil Society	English	2024
Politica sui social media		Crisis communication Community management	Practitioners Civil Society	Italian	2016
Politica sui social media - Brambles Ltd.		Social Media Strategy	Businesses	Italian	2020
Pécsi Tudományegyetem irányelvei és útmutatója a közösségi média használatához		Legal/Standards Social Media Strategy	Researchers Civil Society	Hungarian	2020
Rahmenempfehlungen für den Einsatz von Social Media im Bevölkerungsschutz		Crowdsourcing Social Media Strategy Crisis communication Unaffiliated volunteers	Practitioners Policy Makers	German	2017
Retningslinjer for debat på sociale medier		Community management Content creation	Civil Society	Danish	2022

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