Property: SMCS usage problems solving
From LINKS Community Center
It is a property of type Text.
3
The use case should serve as a decision-making aid as to whether the search is useful or not. +
A
The Use Case should visualize how social media can be used in crisis communication. +
B
Crisis communication +
C
The project aims to serve as an early warning system and fill the knowledge gap about Germany's increasingly dry landscape. +
This Use Case has three objectives: to better understand the social environment during the Covid-19 outbreak, to fine-tune the outward communication, and to reduce the (societal) damage. For value creation, it is important to ensure that VRZL's messages are in line with the needs and positioning of the surrounding community. +
The main objective of this use case was to identify the advantages and disadvantages of using social media and crowdsourcing during disaster events. +
D
The goal of this Use Case was to inform the public about the spread of fire and smoke and the movement of fire vehicles. +
* Creating awareness about increasing risks of wildfires because of a sequence of years with drought periods.
** Extensive wildfires sometimes require the evacuation of citizens living in the vicinity of the fire ground.
* Behaviour appropriate to the fire risk is absolutely essential when in the forest, especially during drought.
+
E
The project "Volunteers for Education" responds to the educational crisis caused by Covid-19 pandemic to support learning and motivation of children aged 9-17. +
- The challenge was to create a “common pot” of data and information coming from a maximum number of data producers and road data managers to routinely handle them so that they can be used by a maximum of communication channels: radio, apps, vehicle guidance, social networks, etc.
- Service co-design and citizen inclusion: The goal of this community engagement process is to integrate user input into the design of the traffic management solution, addressing the needs of various user categories and considering both everyday life and crisis contexts. By organizing co-design sessions and hosting events like Climathon, the authorities aim to gather ideas and feedback from the public and professionals alike. The main expectations include providing real-time traffic, accident, roadwork, flood, and route planning information, as well as other secondary features. This collaborative approach ensures the development of a tailored solution that benefits all users and fosters resilience to flood risks in the region. +
F
The overall goal of the "Já Não Dá Para Abastecer" platform was to provide real-time and accurate information on the availability of fuel at petrol stations throughout Portugal during the 2018 fuel crisis. The platform aimed to help the public make informed decisions about refuelling, reduce confusion and panic, and support efforts to manage the crisis. By crowd sourcing information from the public and updating a database in real-time, "Já Não Dá Para Abastecer" aimed to provide a more comprehensive and up-to-date view of the fuel situation, allowing people to find the nearest available petrol station and avoid long lines and shortages. +
G
This use case was intended to introduce terms such as OSINT, RTIC, intel officers because those relate to relatively novel developments within the German police that actively build upon social media data, feature the development and testing of software to assist it and have intersections with crowdsourcing.
One of the main focus of the project was enhancing the safety of the officers on site as well as the safety from the subjects involved in an incident. +
H
Crisis information collection, notification, visualization and forecasting +
L
The public should be informed about the establishment of the storm warning system and should learn how to react in case of storm warnings. +
M
To inform the public in time before the event happens. +
N
With this use case, we do not just want to replicate the harsh criticism the Norwegian authorities had to face after the incident and point out everything they could have done better. In fact, more than a decade after the attacks and with social media having become established tools for police crisis management, a lot of the mistakes are obvious as such (might even sound hilarious to the present-day reader) and would not be repeated in this way. Interviews with Norwegian authorities as well as the way they handled the 2022 shooting in a nightclub in Oslo indeed prove how much they have learnt from those experiences and how much recognition they are now giving to social media in their emergency communication.
This use case shall rather illustrate on a more abstract level what can go wrong if organizations in charge of crisis management do not meet vulnerable groups where they are at. In an unanticipated, potentially life-threatening event, people tend to use the communication channels they are most familiar with. Thus, if a similar attack happened today, adolescents might for instance first turn to Instagram or TikTok instead of Twitter or Facebook - channels that today a lot of DMOs are absent from and do not invest into understanding their dynamics. +
S
Analyze special incidents to learn from them for the development or optimization of SOPs (standard operational procedures) and planning of interventions. +
Community building +
From the perspective of the Hamburg Fire Department, the consequences for the Port of Hamburg are to be assessed. The aim was to evaluate information in real time from Social Media. +
T
Gather and filter an overwhelming amount of information when a disaster or crisis-related emergency occurs. +