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A list of all pages that have property "SMCS usage problems solving" with value "To inform the public in time before the event happens.". Since there have been only a few results, also nearby values are displayed.

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    • Norway's Police Navigate Social-Media-Tied Terror  + (With this use case, we do not just want toWith this use case, we do not just want to replicate the harsh criticism the Norwegian authorities had to face after the incident and point out everything they could have done better. In fact, more than a decade after the attacks and with social media having become established tools for police crisis management, a lot of the mistakes are obvious as such (might even sound hilarious to the present-day reader) and would not be repeated in this way. Interviews with Norwegian authorities as well as the way they handled the 2022 shooting in a nightclub in Oslo indeed prove how much they have learnt from those experiences and how much recognition they are now giving to social media in their emergency communication. </br></br>This use case shall rather illustrate on a more abstract level what can go wrong if organizations in charge of crisis management do not meet vulnerable groups where they are at. In an unanticipated, potentially life-threatening event, people tend to use the communication channels they are most familiar with. Thus, if a similar attack happened today, adolescents might for instance first turn to Instagram or TikTok instead of Twitter or Facebook - channels that today a lot of DMOs are absent from and do not invest into understanding their dynamics. invest into understanding their dynamics.)