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Bastille Day Tragedy: Nice Lorry Attack + (Crisis communication)

Heavy Rain Event in Japan + (Crisis information collection, notification, visualization and forecasting)
Suez Canal Blockage: EverGiven + (From the perspective of the Hamburg Fire Department, the consequences for the Port of Hamburg are to be assessed. The aim was to evaluate information in real time from Social Media.)
Tornado in Paderborn + (Gather and filter an overwhelming amount of information when a disaster or crisis-related emergency occurs.)
Attack in Vienna + (The Use Case should visualize how social media can be used in crisis communication.)
Disaster Response Operations - Wildfire + (The goal of this Use Case was to inform the public about the spread of fire and smoke and the movement of fire vehicles.)
Ukraine Crisis Spurs Druzi-Project: Aid Project + (The little ones and young girls will be su … The little ones and young girls will be supported by a volunteer, mostly from the Ukrainian community in Italy, in order to have personalized online educational support.Druzi volunteers after a training course and under the supervision of a team of educators and psychologists / ghe, will accompany them to the knowledge of Italy and the cities where they are hosted, they will support them in maintaining basic skills , of the scholastic path (many children and adolescents continue to attend their school in Ukraine through the DAD), will favor the learning of basic notions of the Italian language, will promote reading and playing activities.An opportunity, therefore, for children and adolescents to be able to express themselves in their own language in a protected context, expanding the network of relationships.t, expanding the network of relationships.)
Crowd-Engagement During Terror-Attack + (The main objective of this use case was to identify the advantages and disadvantages of using social media and crowdsourcing during disaster events.)
Fuel Crisis: Strike Impact + (The overall goal of the "Já Não Dá Para Ab … The overall goal of the "Já Não Dá Para Abastecer" platform was to provide real-time and accurate information on the availability of fuel at petrol stations throughout Portugal during the 2018 fuel crisis. The platform aimed to help the public make informed decisions about refuelling, reduce confusion and panic, and support efforts to manage the crisis. By crowd sourcing information from the public and updating a database in real-time, "Já Não Dá Para Abastecer" aimed to provide a more comprehensive and up-to-date view of the fuel situation, allowing people to find the nearest available petrol station and avoid long lines and shortages.tation and avoid long lines and shortages.)
Empowering Child Education Amidst Covid-19 + (The project "Volunteers for Education" responds to the educational crisis caused by Covid-19 pandemic to support learning and motivation of children aged 9-17.)
Citizens Drought Reporting + (The project aims to serve as an early warning system and fill the knowledge gap about Germany's increasingly dry landscape.)
Lake-Storm-Signals: Educational Film + (The public should be informed about the establishment of the storm warning system and should learn how to react in case of storm warnings.)
37-Hour Wild Animal Hunt in Kleinmachnow + (The use case should serve as a decision-making aid as to whether the search is useful or not.)
Covid-19 Outbreak Analysis + (This Use Case has three objectives: to bet … This Use Case has three objectives: to better understand the social environment during the Covid-19 outbreak, to fine-tune the outward communication, and to reduce the (societal) damage. For value creation, it is important to ensure that VRZL's messages are in line with the needs and positioning of the surrounding community. positioning of the surrounding community.)
Germany Adopts "INTEL" Officers for Policing + (This use case was intended to introduce te … This use case was intended to introduce terms such as OSINT, RTIC, intel officers because those relate to relatively novel developments within the German police that actively build upon social media data, feature the development and testing of software to assist it and have intersections with crowdsourcing.One of the main focus of the project was enhancing the safety of the officers on site as well as the safety from the subjects involved in an incident.from the subjects involved in an incident.)
Urban Apartment Blaze: Mass Evacuation + (To ensure the evacuation of the affected c … To ensure the evacuation of the affected citizens and support their need for information about the incident and their situation. Thus, it was clearly communicated that it was not possible to return to the apartments.The residents were offered rehousing and social and insurance support.ehousing and social and insurance support.)
Meteorology Alarms + (To inform the public in time before the event happens.)
Norway's Police Navigate Social-Media-Tied Terror + (With this use case, we do not just want to … With this use case, we do not just want to replicate the harsh criticism the Norwegian authorities had to face after the incident and point out everything they could have done better. In fact, more than a decade after the attacks and with social media having become established tools for police crisis management, a lot of the mistakes are obvious as such (might even sound hilarious to the present-day reader) and would not be repeated in this way. Interviews with Norwegian authorities as well as the way they handled the 2022 shooting in a nightclub in Oslo indeed prove how much they have learnt from those experiences and how much recognition they are now giving to social media in their emergency communication. This use case shall rather illustrate on a more abstract level what can go wrong if organizations in charge of crisis management do not meet vulnerable groups where they are at. In an unanticipated, potentially life-threatening event, people tend to use the communication channels they are most familiar with. Thus, if a similar attack happened today, adolescents might for instance first turn to Instagram or TikTok instead of Twitter or Facebook - channels that today a lot of DMOs are absent from and do not invest into understanding their dynamics. invest into understanding their dynamics.)