Difference between revisions of "Social Media Community Building - Hungary"

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|SMCS usage problems solving=Community building
 
|SMCS usage problems solving=Community building
 
|Use cases thematic=Making Information Accessible, Mobilising Citizens, Targeting Communication
 
|Use cases thematic=Making Information Accessible, Mobilising Citizens, Targeting Communication
−
|Limitations=Sometimes there are negative comments e.g. that fire fighters are arriving at the scene very late during storms (mass handling, loads of calls and priority is needed, last time 100 real scenes with datasheet per minute in the capital, it is quite a lot) and in this case there were some negative comments or last time the oath ceremony of young fire fighters saying who is gonna stay more than one year at the organisation you know because of the salaries.
+
|Limitations=Sometimes there are negative comments e.g. that fire fighters are arriving at the scene very late during storms. People tend to ignore that the capacity of the rescue forces to react immediately is limited (mass handling, loads of calls and priority is needed, up to 100 real incidents with datasheet per minute in the capital)  
 
Sometimes there are very rude comments and those posts are erased.  
 
Sometimes there are very rude comments and those posts are erased.  
 
The person who is handling the SM sites is also a moderator, so he/she can handle the situation
 
The person who is handling the SM sites is also a moderator, so he/she can handle the situation

Revision as of 12:38, 2 September 2023

Social Media Community Building - Hungary

The Communication Team of the National Disaster Management system of Hungary is responsible to operate social media accounts around the clock 24/7.
Year:
2022
Location:
Hungary
Scale:
Country
Publishing Organisation

unknown

Category

Real-world

Theme

Social Media

Thematic
  • Making Information Accessible
  • Mobilising Citizens
  • Targeting Communication
Disaster Management Phase

Before, During

Description

Educational advice, interesting stories in connection with fire fighters and fire brigades plus the operational interventions are among the most popular events that draws attention of the public and generates feedback from citizens. Interesting stories from all over the country and events which surely attracts the attention of the public are posted on social media, such as :

  • joining the fire service as a new recruit,
  • wedding of a fire fighter colleague,
  • competitions (rescue dog, rescue rope, fire fighter of the year city award),
  • private life professional activities by fire fighters,
  • animal rescue,
  • information sharing on meteorology events (rainfalls, heatwaves),
  • earthquakes,
  • celebrations
Mostly used social media platform in Hungary is Facebook.
What was the overall goal of the Use Case?
Community building
What worked well and could be recommended to others?
Number of followers is steadily growing, it is currently a bit more than 150.000.
What limitations were identified?

Sometimes there are negative comments e.g. that fire fighters are arriving at the scene very late during storms. People tend to ignore that the capacity of the rescue forces to react immediately is limited (mass handling, loads of calls and priority is needed, up to 100 real incidents with datasheet per minute in the capital) Sometimes there are very rude comments and those posts are erased.

The person who is handling the SM sites is also a moderator, so he/she can handle the situation
Which social media platforms were used?
Additional Links


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