EmerGent FP7 Project
English
2017
Civil Society, Practitioners, Researchers
Published
Before, During, After
Content creation, Legal/Standards, Social Media Strategy
Starter, Intermediate
http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529 D7.3 Guidelines to increase the benefit of social media EmerGent.pdf
Guidelines for emergency services & public authorities
Prepare to start using social media
- Consider the legal implications
- Consider the needs in human and financial resources
- Prepare a social media strategy
- Clearly communicate the social media strategy and provide staff training
- Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis
- Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities)
- Plan the next steps to start using social media
Before an emergency
- Provide information about your organization, its operations and emergency prevention and preparation
- Raise awareness on the use of social media
- Use of ICT tools for social media monitoring and analysis
- Team up with other groups and organizations
- Publish alerts for the risk of an upcoming emergency
During an emergency
- Understand how social media is used by citizens during emergencies
- Establish communication with the public
- Request information from the public
- Use of ICT tools for social media monitoring and analysis
- Respond to false information and rumors
- Collaborate with emergent group initiatives
After an emergency
- Continue the communication with the citizens
- Evaluate your social media use during the emergency
Guidelines for citizens
General Aspects while using social media
- Interact with respect and courtesy
- You are responsible for your writing, think of possible consequences
- Protect your privacy and check the privacy settings
- Respect intellectual property rights, including pictures, graphics, audio and video files
- Verify your information before posting
- Correct a mistake if you made one
Before an emergency
- Be prepared:
- Know the social media accounts of your local and national ES and follow them. This will help find real-time information during an emergency.
- Read what to expect from Emergency Services in social media.
- Follow the information from Emergency Services on how to prevent and stay safe during emergencies
During an emergency
- Stay up-to-date and follow official accounts and local organizations to get information updates
- Social media does not replace 112. If in danger, always call 112 first.
- Be responsible and avoid spreading rumors!
When you post information about an emergency in social media:
- Always mention the Emergency Services account or include any already used hashtags. When possible, report a location and use photos
- Tell only facts and don’t send information you are not certain about
- Share only official and reliable information and avoid spreading rumors!
- If you spot or shared false information, please correct it
- Forward received official messages to your contacts or share them
Volunteering initiatives
- Look for emergent volunteer initiatives in Facebook groups, Google crisis maps or trusted users in Twitter; they may help to increase the impact of your activities!
- If you intend to initiate your emergent volunteer initiative, please check for existing initiatives first and carefully chose the scope of your possible contribution.
After an emergency
- Follow official accounts and local organizations to get information updates
- Communicate even after a crisis and use social media for the processing of the event
- Give feedback to the authorities
- Restore missing contact and ask for welfare of family and friends
- Help others reconstructing/handling the event
Data Protection and Privacy Guidelines for Processing Social Media Data
CONTENT
- Responsibility
- Project responsibility
- Who do you answer to?
- Is what you are proposing lawful?
- Consent
- Transparency
- Special Categories of Personal Data
- Data rights of the citizen
- Subject Access Request
- Right of Erasure
- Data Portability
- Project controls
- Data protection officer
- Privacy impact assessment
- Continuous monitoring
- Infrastructure controls
- Privacy by design
- Codes of Conduct
- Breach handling
- Subject Access Request handling
Please note: Access to the following links is currently only available for project partners
Comprehensive advice for Citizens
https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20citizens_extract_level1.pdf
Key words for emergency services & authorities https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20authorities_extract_level2.pdf
Comprehensive advice for emergency services & authorities
https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20authorities_extract%20level1.pdf
Key words Data Protection
https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_data%20protection_extract_level2.pdf
Comprehensive advice Data Protection
https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_data%20protection_extract_level1.pdfProperty "Synopsis" (as page type) with input value "Guidelines for emergency services & public authorities</br></br></br>Prepare to start using social media</br>* Consider the legal implications</br>* Consider the needs in human and financial resources</br>* Prepare a social media strategy</br>* Clearly communicate the social media strategy and provide staff training</br>* Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis</br>* Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities)</br>* Plan the next steps to start using social media</br></br></br>Before an emergency</br>* Provide information about your organization, its operations and emergency prevention and preparation</br>* Raise awareness on the use of social media</br>* Use of ICT tools for social media monitoring and analysis</br>* Team up with other groups and organizations</br>* Publish alerts for the risk of an upcoming emergency</br></br></br>During an emergency</br>* Understand how social media is used by citizens during emergencies</br>* Establish communication with the public</br>* Request information from the public</br>* Use of ICT tools for social media monitoring and analysis</br>* Respond to false information and rumors</br>* Collaborate with emergent group initiatives</br></br></br>After an emergency</br>* Continue the communication with the citizens</br>* Evaluate your social media use during the emergency</br></br></br></br>Guidelines for citizens</br></br>General Aspects while using social media</br>* Interact with respect and courtesy</br>* You are responsible for your writing, think of possible consequences</br>* Protect your privacy and check the privacy settings</br>* Respect intellectual property rights, including pictures, graphics, audio and video files</br>* Verify your information before posting</br>* Correct a mistake if you made one</br></br></br>Before an emergency</br>* Be prepared:</br>* Know the social media accounts of your local and national ES and follow them. This will help find real-time information during an emergency.</br>* Read what to expect from Emergency Services in social media. </br>* Follow the information from Emergency Services on how to prevent and stay safe during emergencies</br></br></br>During an emergency</br>* Stay up-to-date and follow official accounts and local organizations to get information updates</br>* Social media does not replace 112. If in danger, always call 112 first. </br>* Be responsible and avoid spreading rumors!</br></br></br>When you post information about an emergency in social media:</br>* Always mention the Emergency Services account or include any already used hashtags. When possible, report a location and use photos</br>* Tell only facts and don’t send information you are not certain about</br>* Share only official and reliable information and avoid spreading rumors!</br>* If you spot or shared false information, please correct it</br>* Forward received official messages to your contacts or share them</br> </br></br>Volunteering initiatives</br>* Look for emergent volunteer initiatives in Facebook groups, Google crisis maps or trusted users in Twitter; they may help to increase the impact of your activities!</br>* If you intend to initiate your emergent volunteer initiative, please check for existing initiatives first and carefully chose the scope of your possible contribution.</br></br></br>After an emergency</br>* Follow official accounts and local organizations to get information updates</br>* Communicate even after a crisis and use social media for the processing of the event</br>* Give feedback to the authorities</br>* Restore missing contact and ask for welfare of family and friends</br>* Help others reconstructing/handling the event</br></br></br>Data Protection and Privacy Guidelines for Processing Social Media Data</br></br>CONTENT</br>*Responsibility</br>**Project responsibility</br>**Who do you answer to?</br>*Is what you are proposing lawful?</br>**Consent</br>**Transparency</br>**Special Categories of Personal Data</br>*Data rights of the citizen</br>**Subject Access Request</br>**Right of Erasure</br>**Data Portability</br>*Project controls</br>**Data protection officer</br>**Privacy impact assessment</br>**Continuous monitoring</br>*Infrastructure controls</br>**Privacy by design</br>**Codes of Conduct</br>**Breach handling</br>**Subject Access Request handling</br></br></br>Please note: Access to the following links is currently only available for project partners</br></br>Comprehensive advice for Citizens</br>https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20citizens_extract_level1.pdf</br></br>Key words for emergency services & authorities https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20authorities_extract_level2.pdf</br></br>Comprehensive advice for emergency services & authorities</br>https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20authorities_extract%20level1.pdf</br></br>Key words Data Protection</br>https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_data%20protection_extract_level2.pdf</br></br>Comprehensive advice Data Protection</br>https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_data%20protection_extract_level1.pdf" contains invalid characters or is incomplete and therefore can cause unexpected results during a query or annotation process.
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