   The Communication Team of the National Disaster Management system of Hungary is responsible to operate social media accounts around the clock 24/7.
   2022
   Hungary
   Federation of European Fire Officers (FEU)
   Social Media
   Country
   Before, During
   Real-world
   Public Safety
   Educational advice, interesting stories in connection with fire fighters and fire brigades plus the operational interventions are among the most popular events that draws attention of the public and generates feedback from citizens.

Interesting stories from all over the country and events which surely attracts the attention of the public are posted on social media, such as :

joining the fire service as a new recruit,
wedding of a fire fighter colleague,
competitions (rescue dog, rescue rope, fire fighter of the year city award),
private life professional activities by fire fighters,
animal rescue,
information sharing on meteorology events (rainfalls, heatwaves),
earthquakes,
celebrations

Mostly used social media platform in Hungary is Facebook.
   Educational/operational:

- https://www.facebook.com/bmokf.hivatalos/posts/pfbid0HyJawvnQVX2W7a1LBVEwpuvJaFqJrQtK8g1y395HpoA7KNpWZzbpdAiSYRNQfXRxl
- https://fb.watch/mKXwR5HbhJ/
- https://fb.watch/mKXJJ973S7/
- https://www.facebook.com/bmokf.hivatalos/posts/pfbid02cZRcXSdMvnpyvyvaDUqqJKP2X3aqStQFkRh8rHtJ19GLCjYgbYBEJuRjaMGpe25Kl

Digital newspaper issued bi-monthly:

- https://www.katasztrofavedelem.hu/application/uploads/magazin/public/2023/07-08/?fbclid=IwAR20upubOQDq9e6tjvTbTiAF5Bq7hEOitR5J2S06KA9m LlzaiAE0R8XLn4

Statistics/feedback of followers:

- https://www.facebook.com/bmokf.hivatalos/posts/pfbid02gQKgq63NjKj683zF551pB3RbeL3C1MW3dYcZY9soz9cNVat2aHmhBBbKshkiJ4zjl

Earthquakes:

- https://www.facebook.com/bmokf.hivatalos/posts/pfbid01sEnuPtXXPNAsgqNZvnAFu7ECDR5CPkVUCkB1dgtH1fiAZNmr8Q1Ukutr9VCx73l

Celebrations:

- https://www.facebook.com/bmokf.hivatalos/posts/pfbid02e1qwS739ZETf2LsP38fYxT8FYmAUPrWxdUDmZn3tca4cKfvMbnnuGBHM2ceuQWjbl

Animal rescue:

- https://www.facebook.com/bmokf.hivatalos/posts/pfbid02nR2k8Cum1gXA13QK3Le4qg9ca5AgF7H8v8tAm1UwtkrK2gbUhcc13nFQezh1auAdl

Competitions:

- https://fb.watch/mKWIOhsyp-/
- https://www.facebook.com/photo/?fbid=411492284413625&set=pcb.411496884413165

All the videos:

- https://www.facebook.com/watch/bmokf.hivatalos/?ref=embed video "Educational/operational" has not been listed as valid URI scheme.

   Making Information Accessible, Mobilising Citizens, Targeting Communication
   
   Community building
   
   Sometimes there are negative comments e.g. that fire fighters are arriving at the scene very late during storms. People tend to ignore that the capacity of the rescue forces to react immediately is limited (mass handling, overload of calls, prioritization needed facing up to 100 real incidents per minute in the capital)

Sometimes there are very rude comments and those posts are erased. The person who is handling the SM sites is also a moderator, so he/she can handle the situation.

   Number of followers is steadily growing, it is currently a bit more than 150.000.
   
   
   Facebook
   Firefighters, Communication Team

View all Use Cases

Created: 14 October 2022
Last edited: 4 December 2023

Social Media Community Building - Hungary

The Communication Team of the National Disaster Management system of Hungary is responsible to operate social media accounts around the clock 24/7.

Hazard:

Public Safety

Year:

2022

Location:

Hungary

Scale:

Country

Involved Organisations:

Firefighters, Communication Team

Publishing Organisation

Federation of European Fire Officers (FEU)

Theme

Social Media

Thematic

Making Information Accessible
Mobilising Citizens
Targeting Communication

Disaster Management Phase

Before, During

Description

Educational advice, interesting stories in connection with fire fighters and fire brigades plus the operational interventions are among the most popular events that draws attention of the public and generates feedback from citizens. Interesting stories from all over the country and events which surely attracts the attention of the public are posted on social media, such as :

joining the fire service as a new recruit,
wedding of a fire fighter colleague,
competitions (rescue dog, rescue rope, fire fighter of the year city award),
private life professional activities by fire fighters,
animal rescue,
information sharing on meteorology events (rainfalls, heatwaves),
earthquakes,
celebrations

Mostly used social media platform in Hungary is Facebook.

What was the overall goal of the Use Case?

Community building

What worked well and could be recommended to others?

Number of followers is steadily growing, it is currently a bit more than 150.000.

What limitations were identified?

Sometimes there are negative comments e.g. that fire fighters are arriving at the scene very late during storms. People tend to ignore that the capacity of the rescue forces to react immediately is limited (mass handling, overload of calls, prioritization needed facing up to 100 real incidents per minute in the capital) Sometimes there are very rude comments and those posts are erased.

The person who is handling the SM sites is also a moderator, so he/she can handle the situation.

Which social media platforms were used?

Facebook

Additional Links

Educational/operational:
Digital newspaper issued bi-monthly:
- - https://www.katasztrofavedelem.hu/application/uploads/magazin/public/2023/07-08/?fbclid=IwAR20upubOQDq9e6tjvTbTiAF5Bq7hEOitR5J2S06KA9m_LlzaiAE0R8XLn4
Statistics/feedback of followers:
- - https://www.facebook.com/bmokf.hivatalos/posts/pfbid02gQKgq63NjKj683zF551pB3RbeL3C1MW3dYcZY9soz9cNVat2aHmhBBbKshkiJ4zjl
Earthquakes:
- - https://www.facebook.com/bmokf.hivatalos/posts/pfbid01sEnuPtXXPNAsgqNZvnAFu7ECDR5CPkVUCkB1dgtH1fiAZNmr8Q1Ukutr9VCx73l
Celebrations:
- - https://www.facebook.com/bmokf.hivatalos/posts/pfbid02e1qwS739ZETf2LsP38fYxT8FYmAUPrWxdUDmZn3tca4cKfvMbnnuGBHM2ceuQWjbl
Animal rescue:
- - https://www.facebook.com/bmokf.hivatalos/posts/pfbid02nR2k8Cum1gXA13QK3Le4qg9ca5AgF7H8v8tAm1UwtkrK2gbUhcc13nFQezh1auAdl
Competitions:
- - https://fb.watch/mKWIOhsyp-/
  - https://www.facebook.com/photo/?fbid=411492284413625&set=pcb.411496884413165
All the videos:
- - https://www.facebook.com/watch/bmokf.hivatalos/?ref=embed_video

Contents