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On the evening of November 2, 2020, a 20-year-old man killed four people in the city center, of Vienna, others are seriously injured.
2020
Vienna, Austria
Crowdsourcing, Social Media
City
After, During
Real-world
Terror
The perpetrator ended up being shot by Vienna police. He was identified and was already known to the authorities as a sympathizer of the Islamist terrorist militia Islamic State. The Vienna police kept the public up to date via Twitter. Shortly after the crime, photos and videos were already circulating on social networks. The police called on people to refrain from doing so and to upload the recordings to a police server instead. This way, tens of thousands of recordings could be evaluated. Several tabloid media outlets shared photos and videos of the crime, whereupon they were heavily criticized on social media and several hundreds of complaints were received by the Austrian Press Council. Austrian journalist Ingrid Brodnig rates the sharing of the videos as wrong. It is a danger for people on the ground and hinders the ongoing police operation. Apart from the fact that in this way one acts in the sense of the terrorists.
https://www.deutschlandfunk.de/nach-terroranschlag-in-wien-die-gefaehrliche-bilderflut-100.html, https://www.stadt-wien.at/wien/news/ablauf-attentat-in-wien.html, https://www.tagesschau.de/ausland/europa/wien-terror-prozess-urteil-101.html
Collecting and Analysing Information from SMCS, Ensuring Credible Information, Making Information Accessible, Mobilising Citizens, Targeting Communication
Crisis communication
Several tabloid media outlets shared photos and videos of the crime, whereupon they were heavily criticized on social media and several hundreds of complaints were received by the Austrian Press Council. Austrian journalist Ingrid Brodnig rates the sharing of the videos as wrong. It is a danger for people on the ground and hinders the ongoing police operation. Apart from the fact that in this way one acts in the sense of the terrorists.
The Vienna police kept the public up to date via Twitter. Shortly after the crime, photos and videos were already circulating on social networks. The police called on people to refrain from doing so and to upload the recordings to a police server instead. This way, tens of thousands of recordings could be evaluated.
Created: 3 March 2023
Last edited: 29 November 2023
On the evening of November 2, 2020, a 20-year-old man killed four people in the city center, of Vienna, others are seriously injured.
Hazard:
Terror
Year:
2020
Location:
Vienna, Austria
Scale:
City
Publishing Organisation
unknown
Theme
Crowdsourcing, Social Media
Thematic
- Collecting and Analysing Information from SMCS
- Ensuring Credible Information
- Making Information Accessible
- Mobilising Citizens
- Targeting Communication
Disaster Management Phase
After, During
Description
The perpetrator ended up being shot by Vienna police. He was identified and was already known to the authorities as a sympathizer of the Islamist terrorist militia Islamic State. The Vienna police kept the public up to date via Twitter. Shortly after the crime, photos and videos were already circulating on social networks. The police called on people to refrain from doing so and to upload the recordings to a police server instead. This way, tens of thousands of recordings could be evaluated. Several tabloid media outlets shared photos and videos of the crime, whereupon they were heavily criticized on social media and several hundreds of complaints were received by the Austrian Press Council. Austrian journalist Ingrid Brodnig rates the sharing of the videos as wrong. It is a danger for people on the ground and hinders the ongoing police operation. Apart from the fact that in this way one acts in the sense of the terrorists.What was the overall goal of the Use Case?
Crisis communicationWhat worked well and could be recommended to others?
The Vienna police kept the public up to date via Twitter. Shortly after the crime, photos and videos were already circulating on social networks. The police called on people to refrain from doing so and to upload the recordings to a police server instead. This way, tens of thousands of recordings could be evaluated.What limitations were identified?
Several tabloid media outlets shared photos and videos of the crime, whereupon they were heavily criticized on social media and several hundreds of complaints were received by the Austrian Press Council. Austrian journalist Ingrid Brodnig rates the sharing of the videos as wrong. It is a danger for people on the ground and hinders the ongoing police operation. Apart from the fact that in this way one acts in the sense of the terrorists.
