Social Media Community Building - Hungary: Difference between revisions

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{{Use Cases
{{Use Cases
|Description=The Communication team informs the public about events that happen within disaster management organisation such as sports events, competitions, wedding ceremonies.
|Use Cases Category=Real-world
|Year=2022
|Year=2022
|Location=47.18176, 19.50609
|Publishing Organisation=Federation of European Fire Officers (FEU)
|Location=Hungary
|Event type=Public Safety
|Scale=Country
|Description=The Communication Team of the National Disaster Management system of Hungary is responsible to operate social media accounts around the clock 24/7.
|Type=Social Media
|Type=Social Media
|Scale=Country
|Disaster Management Phase=Before, During
|Disaster Management Phase=Before
|Use Cases Category=Real-world
|Long description=Rescue dog competition, Hungarian dog finished 1st., wedding of a firefighter, digital DM newspaper
|Links to related media=https://www.facebook.com/photo/?fbid=410974811132039&set=pcb.410975311131989
|Links to social media=https://www.facebook.com/photo/?fbid=411492284413625&set=pcb.411496884413165
|Use cases thematic=Targeting Communication
|Used platforms=Facebook
|Used platforms=Facebook
|Other images=Antigua and Barbuda.svg, Central African Republic.svg, Germany.svg
|Long description=Educational advice, interesting stories in connection with fire fighters and fire brigades plus the operational interventions are among the most popular events that draws attention of the public and generates feedback from citizens.
|Single photo=wordCitations1.png
Interesting stories from all over the country and events which surely attracts the attention of the public are posted on social media, such as :
* joining the fire service as a new recruit,
*wedding of a fire fighter colleague,
*competitions (rescue dog, rescue rope, fire fighter of the year city award),
*private life professional activities by fire fighters,
*animal rescue,
*information sharing on meteorology events (rainfalls, heatwaves),
*earthquakes,
*celebrations
Mostly used social media platform in Hungary is Facebook.
|Involved Organisations=Firefighters, Communication Team
|SMCS usage problems solving=Community building
|Use cases thematic=Making Information Accessible, Mobilising Citizens, Targeting Communication
|Limitations=Sometimes there are negative comments e.g. that fire fighters are arriving at the scene very late during storms. People tend to ignore that the capacity of the rescue forces to react immediately is limited (mass handling, overload of calls, prioritization needed facing up to 100 real incidents per minute in the capital)
Sometimes there are very rude comments and those posts are erased.  
The person who is handling the SM sites is also a moderator, so he/she can handle the situation.
|Worked well=Number of followers is steadily growing, it is currently a bit more than 150.000.
|Additional links=Educational/operational:
**https://www.facebook.com/bmokf.hivatalos/posts/pfbid0HyJawvnQVX2W7a1LBVEwpuvJaFqJrQtK8g1y395HpoA7KNpWZzbpdAiSYRNQfXRxl
**https://fb.watch/mKXwR5HbhJ/
**https://fb.watch/mKXJJ973S7/
**https://www.facebook.com/bmokf.hivatalos/posts/pfbid02cZRcXSdMvnpyvyvaDUqqJKP2X3aqStQFkRh8rHtJ19GLCjYgbYBEJuRjaMGpe25Kl
 
Digital newspaper issued bi-monthly:
**https://www.katasztrofavedelem.hu/application/uploads/magazin/public/2023/07-08/?fbclid=IwAR20upubOQDq9e6tjvTbTiAF5Bq7hEOitR5J2S06KA9m_LlzaiAE0R8XLn4
Statistics/feedback of followers:
**https://www.facebook.com/bmokf.hivatalos/posts/pfbid02gQKgq63NjKj683zF551pB3RbeL3C1MW3dYcZY9soz9cNVat2aHmhBBbKshkiJ4zjl
Earthquakes:
**https://www.facebook.com/bmokf.hivatalos/posts/pfbid01sEnuPtXXPNAsgqNZvnAFu7ECDR5CPkVUCkB1dgtH1fiAZNmr8Q1Ukutr9VCx73l
Celebrations:
**https://www.facebook.com/bmokf.hivatalos/posts/pfbid02e1qwS739ZETf2LsP38fYxT8FYmAUPrWxdUDmZn3tca4cKfvMbnnuGBHM2ceuQWjbl
Animal rescue:
**https://www.facebook.com/bmokf.hivatalos/posts/pfbid02nR2k8Cum1gXA13QK3Le4qg9ca5AgF7H8v8tAm1UwtkrK2gbUhcc13nFQezh1auAdl
Competitions:
**https://fb.watch/mKWIOhsyp-/
**https://www.facebook.com/photo/?fbid=411492284413625&set=pcb.411496884413165
All the videos:
**https://www.facebook.com/watch/bmokf.hivatalos/?ref=embed_video
|Other images=dmo_hungary_2.png
}}
}}

Latest revision as of 09:26, 4 December 2023

Social Media Community Building - Hungary

The Communication Team of the National Disaster Management system of Hungary is responsible to operate social media accounts around the clock 24/7.
Hazard:
Public Safety
Year:
2022
Location:
Hungary
Scale:
Country
Involved Organisations:
Firefighters, Communication Team
  • Dmo hungary 2.png
Publishing Organisation

Federation of European Fire Officers (FEU)

Category

Real-world

Theme

Social Media

Thematic
  • Making Information Accessible
  • Mobilising Citizens
  • Targeting Communication
Disaster Management Phase

Before, During

Description

Educational advice, interesting stories in connection with fire fighters and fire brigades plus the operational interventions are among the most popular events that draws attention of the public and generates feedback from citizens. Interesting stories from all over the country and events which surely attracts the attention of the public are posted on social media, such as :

  • joining the fire service as a new recruit,
  • wedding of a fire fighter colleague,
  • competitions (rescue dog, rescue rope, fire fighter of the year city award),
  • private life professional activities by fire fighters,
  • animal rescue,
  • information sharing on meteorology events (rainfalls, heatwaves),
  • earthquakes,
  • celebrations
Mostly used social media platform in Hungary is Facebook.
What was the overall goal of the Use Case?
Community building
What worked well and could be recommended to others?
Number of followers is steadily growing, it is currently a bit more than 150.000.
What limitations were identified?

Sometimes there are negative comments e.g. that fire fighters are arriving at the scene very late during storms. People tend to ignore that the capacity of the rescue forces to react immediately is limited (mass handling, overload of calls, prioritization needed facing up to 100 real incidents per minute in the capital) Sometimes there are very rude comments and those posts are erased.

The person who is handling the SM sites is also a moderator, so he/she can handle the situation.
Which social media platforms were used?
Additional Links
Retrieved from "https://links.communitycenter.eu/index.php?title=Social_Media_Community_Building_-_Hungary&oldid=12587"