COVID-19 Support Platform, Italy: Difference between revisions

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|Use Cases Category=Real-world
|Use Cases Category=Real-world
|Year=2020
|Year=2020
|Publishing Organisation=Ubiquiti Networks (UNIFI)
|Location=Italy
|Location=Italy
|Event type=pandemic
|Event type=Pandemic
|Scale=Country
|Scale=Country
|Description=Covid19Italia.Help is an opensource and open access platform created in the first days of the emergency with the aim to disseminate information relative to the pandemic and support people in need.
|Description=Covid19Italia.Help is an opensource and open access platform created in the first days of the pandemic with the aim to disseminate information related to the pandemic and to support people in need.
|Type=Crowdsourcing, Social Media
|Type=Crowdsourcing, Social Media
|Disaster Management Phase=After, During
|Disaster Management Phase=After, During
Line 12: Line 13:
|Used platforms=Facebook, Instagram, Twitter
|Used platforms=Facebook, Instagram, Twitter
|Used hashtags=#covid19, #coronavirus
|Used hashtags=#covid19, #coronavirus
|Long description=From January 2020 in Italy started the diffusion of the coronavirus and from March 2020 the prohibition to exit and to move in the territory has been set off. From that moment most of the activities ended and the shops closed (only the supermarket, grocery store, and the essential shops could stay open). This have created a lot of problems especially because most of the activities and shops have been able to re-open and continue their work after a lot of months, generating a lot of economic problems. Therefore, a lot of people contracted the virus with healthy problems, and this created problems on the hospitals, that have not space to nurse everyone and a lot of people died. For that reason, a groups of computer technicians created this platform as a support for people who needed some help in this disastrous situation.
|Long description=From January 2020, the coronavirus started to spread in Italy and from March 2020, the ban on leaving and moving around the area was imposed. From then on, most activities were stopped and shops were closed (only the supermarket, the grocery shop and the main shops could stay open). This led to a number of problems, mainly because it took a couple of months for most activities and shops to reopen and start operating again, leading to major economic problems. As a result of lifting the ban, many people became infected with the virus, which led to an overload in hospitals. Therefore, many patients could not be cared for causing a high death-rate. To support people in need of urgent help, a group of computer technicians founded this platform.
|Involved Organisations=IT Experts
|Use cases thematic=Collecting and Analysing Information from SMCS, Ensuring Credible Information, Making Information Accessible
|Use cases thematic=Collecting and Analysing Information from SMCS, Ensuring Credible Information, Making Information Accessible
|Limitations=Problem of fake news and disinformation.
|Limitations=There were two main problems with the platform: the occurance of fake news and disinformation, and the overly strict rules for accessibility of the platform.
 
|Worked well=Like the TerremotoCentroItalia platform, the Covid-help-platform has proven itself. The platform is easy and intuitive to access, as there are only a few sections which are clearly separated and easy to understand. To minimise the risk of disinformation and the spread of fake news, the "Fake News" section identifies false information. Additionally, the information provided on the platform has been verified before it is published. The idea of dividing the warning by region has proven helpful in making it easier for people to find the information they need and to create specific maps for the region they are interested in. One highly beneficial aspect of the platform is the dissemination of official information about what to do in certain situations and what has happened.
Problems of accessibility: there are some accessibility rules that have not been satisfied in the platform.
|Additional links=https://it.wikipedia.org/wiki/Pandemia_di_COVID-19, https://twitter.com/italiacovid19, https://www.facebook.com/covid19italia.help/, https://www.instagram.com/covid19italia.help/, https://www.fondazioneveronesi.it/magazine/articoli/da-non-perdere/covid-19-la-pandemia-in-10-date-da-ricordare, https://www.repubblica.it/cronaca/2020/02/22/news/coronavirus_in_italia_aggiornamento_ora_per_ora-249241616/
|Worked well=- It worked well, as the TerremotoCentroItalia platform  
|Other images=covid_italy_1.jpeg, covid_italy_2.jpeg, covid_italy_3.jpeg, covid_italy_4.jpeg
- The idea to divide the warning for regions helped people to find the information they need in an easier way and to create specific maps for the region of interest
- The platform is easy and intuitive to access, there are few sections but very clear
- It allows people to have official information on behaviors to have on what was happening
- An NGO helped a lot in the diffusion and in the sharing of the platform, ensuring also the continuity in work and reliability of information
- The information provided were verified before  
- The section “fake news” helped a lot of people to identify the correct information and avoid the risks of disinformation and fakes
|Additional links=• https://www.repubblica.it/cronaca/2020/02/22/news/coronavirus_in_italia_aggiornamento_ora_per_ora-249241616/, • https://www.fondazioneveronesi.it/magazine/articoli/da-non-perdere/covid-19-la-pandemia-in-10-date-da-ricordare, • https://it.wikipedia.org/wiki/Pandemia_di_COVID-19, • https://twitter.com/italiacovid19, • https://www.facebook.com/covid19italia.help/, • https://www.instagram.com/covid19italia.help/
}}
}}

Latest revision as of 12:12, 17 October 2023

COVID-19 Support Platform, Italy

Covid19Italia.Help is an opensource and open access platform created in the first days of the pandemic with the aim to disseminate information related to the pandemic and to support people in need.
Hazard:
Pandemic
Year:
2020
Location:
Italy
Scale:
Country
Involved Organisations:
IT Experts
  • Covid italy 1.jpeg
  • Covid italy 2.jpeg
  • Covid italy 3.jpeg
  • Covid italy 4.jpeg
Publishing Organisation

Ubiquiti Networks (UNIFI)

Category

Real-world

Theme

Crowdsourcing, Social Media

Thematic
  • Collecting and Analysing Information from SMCS
  • Ensuring Credible Information
  • Making Information Accessible
Disaster Management Phase

After, During

Description
From January 2020, the coronavirus started to spread in Italy and from March 2020, the ban on leaving and moving around the area was imposed. From then on, most activities were stopped and shops were closed (only the supermarket, the grocery shop and the main shops could stay open). This led to a number of problems, mainly because it took a couple of months for most activities and shops to reopen and start operating again, leading to major economic problems. As a result of lifting the ban, many people became infected with the virus, which led to an overload in hospitals. Therefore, many patients could not be cared for causing a high death-rate. To support people in need of urgent help, a group of computer technicians founded this platform.
What worked well and could be recommended to others?
Like the TerremotoCentroItalia platform, the Covid-help-platform has proven itself. The platform is easy and intuitive to access, as there are only a few sections which are clearly separated and easy to understand. To minimise the risk of disinformation and the spread of fake news, the "Fake News" section identifies false information. Additionally, the information provided on the platform has been verified before it is published. The idea of dividing the warning by region has proven helpful in making it easier for people to find the information they need and to create specific maps for the region they are interested in. One highly beneficial aspect of the platform is the dissemination of official information about what to do in certain situations and what has happened.
What limitations were identified?
There were two main problems with the platform: the occurance of fake news and disinformation, and the overly strict rules for accessibility of the platform.
Which social media and crowdsourcing technologies were used?
Which social media platforms were used?
Which hashtags or keywords were used?
#covid19, #coronavirus
Additional Links
Retrieved from "https://links.communitycenter.eu/index.php?title=COVID-19_Support_Platform,_Italy&oldid=12019"