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• On social media  +
• a Swedish public television station reported live at around 3.00 p.m. that it had received witness statements about shots being fired near the scene. Such news of an ongoing attack led to increasing public uncertainty. In addition  +
• and citizens had recovered from the initia … and citizens had recovered from the initial shock - the dynamics surrounding #openstockholm changed drastically. Against the backdrop of evolving political debates on immigration laws and increased state measures to track down illegal immigrants in Swedento track down illegal immigrants in Sweden  +
• and how easy it is to transform collective expressions of togetherness  +
• and pride into collective hatred  +
• and set in motion a series of positive as well as negative developments: On the negative side  +
• circulating images of the massive security operation launched by the police contributed to the spread of rumors about alleged shootings. For example  +
• efficient action  +
• information and images of the attack immediately spread  +
• journalists and citizens  +
• much of the footage was freely available t … much of the footage was freely available to anyone. Facebook was criticised for not deleting images of seriously injured or dead victims. It was only on 11 April that a spokesperson for the company said that the website had now started deleting these images. Alsoad now started deleting these images. Also  +
• since social media plays a central role in public sense-making and coping after a massive disaster like a terrorist attack.  +
• the Stockholm case also demonstrates how quickly extremely functional crowd dynamics can turn dysfunctional  +
• the Swedish far-right contributed to further rumours on social media and deliberately produced "fake news" to profit from the incident. Several influential junctions emerged in the support network (see graphic above). However  +
• the hashtag was hijacked by accounts propagating Islamophobia and anti-immigrant views. Thus  +
• the lockdown was over  +
• the main actors who created and promoted the crowd-enabled actions were local people and not the authorities in charge of crisis management. Although some Swedish officials also engaged with the hashtag later in the evening  +
• the potential arising from such massive mobilization was not used. Moreover - after the perpetrator was captured  +
• they remained a relatively passive part and made no real attempts to take the lead in this discourse and strategically steer it in a direction that would facilitate police work. Thus  +
• were shared and commented on by authorities  +