Attack in Vienna

   On the evening of November 2, 2020, a 20-year-old man killed four people in the city center of Vienna, others are seriously injured.
   2020
   Vienna, Austria
   Deutsche Hochschule der Polizei (DHPol)
   Crowdsourcing, Social Media
   City
   After, During
   Real-world
   Terror
   The perpetrator ended up being shot by Vienna police. He was identified and was already known to the authorities as a sympathizer of the Islamist terrorist militia Islamic State.
   https://www.deutschlandfunk.de/nach-terroranschlag-in-wien-die-gefaehrliche-bilderflut-100.html, https://www.stadt-wien.at/wien/news/ablauf-attentat-in-wien.html, https://www.tagesschau.de/ausland/europa/wien-terror-prozess-urteil-101.html, https://en.wikipedia.org/wiki/2020 Vienna attack, https://m.facebook.com/ORF1/videos/schleich-di-du-oaschloch/3690316841012736/?ssp=1&darkschemeovr=1&setlang=de-DE&safesearch=moderate&wtsid=rdr 0Q0AidhR9VqWF4GUe, Crisis Communication: "Crisis Communication" has not been listed as valid URI scheme., [[Additional links::Attacks in public places]]
   

1. ViennaTerrorAttack

,

1. 0211w

,

1. schleichdiduoaschloch

   Collecting and Analysing Information from SMCS, Ensuring Credible Information, Making Information Accessible, Mobilising Citizens, Targeting Communication
   
   The Use Case should visualize how social media can be used in crisis communication.
   
   Several tabloid media outlets shared photos and videos of the crime, whereupon they were heavily criticized on social media and several hundreds of complaints were received by the Austrian Press Council. Austrian journalist Ingrid Brodnig rates the sharing of the videos as wrong. It is a danger for people on the ground and hinders the ongoing police operation. Apart from the fact that in this way one acts in the sense of the terrorists.
   The Vienna police kept the public up to date via Twitter (Example: https://t.co/AIzIovFyKh )

Shortly after the crime, photos and videos were already circulating on social networks. The police called on people to refrain from doing so and to upload the recordings to a police server instead. This way, tens of thousands of recordings could be evaluated.

   Twitter
   Police Vienna
   , , 

View all Use Cases

Created: 3 March 2023
Last edited: 29 November 2023

On the evening of November 2, 2020, a 20-year-old man killed four people in the city center of Vienna, others are seriously injured.

Hazard:

Terror

Year:

2020

Location:

Vienna, Austria

Scale:

City

Involved Organisations:

Police Vienna

• 
• 
• 

Publishing Organisation

Deutsche Hochschule der Polizei (DHPol)

Category

Real-world

Theme

Crowdsourcing, Social Media

Thematic

• Collecting and Analysing Information from SMCS
• Ensuring Credible Information
• Making Information Accessible
• Mobilising Citizens
• Targeting Communication

Disaster Management Phase

After, During

Description

The perpetrator ended up being shot by Vienna police. He was identified and was already known to the authorities as a sympathizer of the Islamist terrorist militia Islamic State.

What was the overall goal of the Use Case?

The Use Case should visualize how social media can be used in crisis communication.

What worked well and could be recommended to others?

The Vienna police kept the public up to date via Twitter (Example: https://t.co/AIzIovFyKh )

Shortly after the crime, photos and videos were already circulating on social networks. The police called on people to refrain from doing so and to upload the recordings to a police server instead. This way, tens of thousands of recordings could be evaluated.

What limitations were identified?

Several tabloid media outlets shared photos and videos of the crime, whereupon they were heavily criticized on social media and several hundreds of complaints were received by the Austrian Press Council. Austrian journalist Ingrid Brodnig rates the sharing of the videos as wrong. It is a danger for people on the ground and hinders the ongoing police operation. Apart from the fact that in this way one acts in the sense of the terrorists.

Which social media platforms were used?

• Twitter

Which hashtags or keywords were used?

#ViennaTerrorAttack, #0211w, #schleichdiduoaschloch

Additional Links

• https://www.deutschlandfunk.de/nach-terroranschlag-in-wien-die-gefaehrliche-bilderflut-100.html
• https://www.stadt-wien.at/wien/news/ablauf-attentat-in-wien.html
• https://www.tagesschau.de/ausland/europa/wien-terror-prozess-urteil-101.html
• https://en.wikipedia.org/wiki/2020_Vienna_attack
• https://m.facebook.com/ORF1/videos/schleich-di-du-oaschloch/3690316841012736/?ssp=1&darkschemeovr=1&setlang=de-DE&safesearch=moderate&wtsid=rdr_0Q0AidhR9VqWF4GUe
• Crisis Communication:
• Attacks in public places