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  • and that several of the killed campers could still be alive. Concrete suggestions for improvements from survivors On the positive side  +
  • just as someone unaffiliated could  +
  • made the management of the crisis more complex for the rescue teams and authorities because they all of a sudden had to respond to those dynamics. In 2012  +
  • since the victims are aware of the problem of fake photos and videos  +
  • so that future victims are also better equipped to validate social media information during an attack. Yet  +
  • someone who intentionally wants to harm otsomeone who intentionally wants to harm others and therefore might strategically use social media as well.</br></br>Survivors for instance expressed that they were reluctant to post relevant information such as their location publicly on social media because they feared the attacker might be monitoring social media for such informationnitoring social media for such information  +
  • such a tool should not be designed for thesuch a tool should not be designed for the use in emergencies only because then too little people would be familiar with it to actually use it in such an unlikely event. </br></br>4) Authorities involved in crisis response should have a joint social media emergency account which is well known to the public (similar to the emergency numbers 911 for the US or 112 across the EU).bers 911 for the US or 112 across the EU).  +
  • such an upload-functionally should ideally have integrated verification tools. 3) Such verification tools should also be made accessible for the public  +
  • the Commission on 22 July even came to the devastating conclusion that if the police had acted earlier  +
  • the first-hand accounts from survivors repthe first-hand accounts from survivors repeatedly pointed out a very important aspect in which a terrorist attack differs from other kinds of disasters and that is thus often neglected in recommendations for effective crisis management - though it tremendously affects social media communication: in a terrorist attack there is a perpetrator a terrorist attack there is a perpetrator  +
  • the survivors also derived relatively concthe survivors also derived relatively concrete recommendations for improvements for future crisis management via social media from their experiences: </br></br>1) Authorities should offer functionalities for none-public two-way communication with affected people. This does not only help to protect their physical safety but also their anonymity since most victims likely do not want to be publicly known (stigmatized) as such.</br></br>2) It should be possible for affected citizens to send pictures and videos to the police (e.g.nd pictures and videos to the police (e.g.  +
  • the victims did not dare to trust that information (and looking at the timestamp of that post  +
  • they were right not to do so). Yet  +
  • they would have had the possibility to stop the perpetrator before he reached Utøya  +
  • to show the perpetrator’s face). Yet  +
  • too. They also stressed the aspect of credtoo. They also stressed the aspect of credibility in this context. They pointed out that on the internet anyone can say anything and pretend to be anyone. A perpetrator who entered the island disguised as a police officer could well do the same on the internet and intentionally launch false informationand intentionally launch false information  +
  • when someone said that the police were on the island and everyone was safe now  +
  • who might think this is funny. So  +