Difference between revisions of "Social Media in an Emergency: A Best Practice Guide"
From LINKS Community Center
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**Consider the risk reward benefit cost of releasing information and of shared misinformation (e.g. allow the community to self-correct where possible) | **Consider the risk reward benefit cost of releasing information and of shared misinformation (e.g. allow the community to self-correct where possible) | ||
* In relation to monitoring/managing incoming information: | * In relation to monitoring/managing incoming information: | ||
− | + | **‘Ensure Planning and Intelligence communicate clearly to Public Information Manager what information they require | |
+ | **Develop a Collection Plan detailing what sources of information will be monitored and for what types of information | ||
+ | **Utilize traditional methods of collating, aggregating and releasing information where appropriate | ||
+ | **Utilize a monitoring template to aggregate and summarize gathered information | ||
+ | **Make use of analytic tools – ensure these are combined with people-based solutions | ||
+ | **Make use of online map/mashup tools to make information more easily visualized as a whole | ||
* TO validate community information: | * TO validate community information: | ||
− | + | **Identify what information requires validation | |
+ | **Use existing validation tools where appropriate, considering timeliness issues | ||
+ | **Ask the community for additional information to confirm or contradict unconfirmed, important incoming information | ||
+ | **Look to other trusted information sources for validating | ||
* TO integrate community information into the Emergency Operations Center | * TO integrate community information into the Emergency Operations Center | ||
− | + | **Use pre-existing processes where appropriate | |
+ | **Consider projecting summary information and/or running registers of common issues onto a wall to help Public Information Manager team identify key actions | ||
+ | **Utilize mashup technologies to identify “hot spot” areas needing resources | ||
+ | **Ensure key factors that need to be addressed are addressed ' | ||
* TO prioritize community information | * TO prioritize community information | ||
− | + | **Look to the community for guidance' | |
+ | **Hold regular prioritization meetings | ||
+ | **Maximize delegation authorities so personnel can act quickly when needed | ||
* Provide feedback regarding the helpfulness of incoming information to those monitoring Social Media sources and the community | * Provide feedback regarding the helpfulness of incoming information to those monitoring Social Media sources and the community | ||
Revision as of 17:38, 16 September 2022
Created: 13 December 2021
Last edited: 14 August 2023
Last edited: 14 August 2023
Quick Facts
Publishing Organisation:
Wellington Region CDEM GroupYear:
2012Languages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
No synopsis provided.
Linked to
- Technologies
- Use Cases
-
None. See all Technologies.
- None. See all Use Cases.
This guide is based on the experience from CDEM-Groups (Civil Defence Emergency Management Groups) in New Zealand which are already using social media in crisis management. The focus of the guide is to provide practical advice for using social media during the response phase. The ‘readiness phase’ is only included where actions or decisions need to be made to plan for and prepare for the use of social media during an emergency. It includes a lot of additional sources and practical checklists.