Difference between revisions of "Social Media in an Emergency: A Best Practice Guide"
From LINKS Community Center
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|Audience Experience Level=Intermediate, Starter | |Audience Experience Level=Intermediate, Starter | ||
|Source Website=https://idisaster.files.wordpress.com/2012/07/social-media-in-an-emergency-a-best-practice-guide-2012.pdf | |Source Website=https://idisaster.files.wordpress.com/2012/07/social-media-in-an-emergency-a-best-practice-guide-2012.pdf | ||
− | |Abstract=Actions to take before an emergency | + | |Abstract='''Actions to take before an emergency ''' |
* Decide at what level your organization will engage in Social Media (SM) | * Decide at what level your organization will engage in Social Media (SM) | ||
* Get familiar with the types of SM available (and tasks each tool is best suited to) | * Get familiar with the types of SM available (and tasks each tool is best suited to) | ||
* Create a SM strategy (through consultation with relevant staff members) | * Create a SM strategy (through consultation with relevant staff members) | ||
* Develop policy for the streamlining of information release during the response phase (if applicable) | * Develop policy for the streamlining of information release during the response phase (if applicable) | ||
− | |||
* Develop policy for the staffing of SM and appropriate use of SM for employees | * Develop policy for the staffing of SM and appropriate use of SM for employees | ||
* Develop policy for the management of gathered information in the response phase | * Develop policy for the management of gathered information in the response phase | ||
* Develop guidelines for the design of sites (if applicable) | * Develop guidelines for the design of sites (if applicable) | ||
− | * Get familiar with your legal obligations and make appropriate provisions, including for | + | * Get familiar with your legal obligations and make appropriate provisions, including for Copyright, Privacy, Comment guidelines for the public (if applicable) and Record-retention |
− | |||
* Get an adequate number of staff involved and trained | * Get an adequate number of staff involved and trained | ||
* Amend existing training programs with SM content as appropriate | * Amend existing training programs with SM content as appropriate | ||
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* Create contacts with key search engine operators (if applicable) | * Create contacts with key search engine operators (if applicable) | ||
* Run pre-event tests of your use of SM | * Run pre-event tests of your use of SM | ||
+ | |||
‘’’Actions to take during an emergency’’’ | ‘’’Actions to take during an emergency’’’ | ||
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‘‘Maximize delegation authorities s’‘personnel can act quickly when needed '' | ‘‘Maximize delegation authorities s’‘personnel can act quickly when needed '' | ||
* Provide feedback regarding the helpfulness of incoming information to those monitoring Social Media sources and the community | * Provide feedback regarding the helpfulness of incoming information to those monitoring Social Media sources and the community | ||
+ | |||
'''Actions to take after an emergency ''' | '''Actions to take after an emergency ''' |
Revision as of 17:22, 16 September 2022
Created: 13 December 2021
Last edited: 14 August 2023
Last edited: 14 August 2023
Quick Facts
Publishing Organisation:
Wellington Region CDEM GroupYear:
2012Languages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
No synopsis provided.
Linked to
- Technologies
- Use Cases
-
None. See all Technologies.
- None. See all Use Cases.
This guide is based on the experience from CDEM-Groups (Civil Defence Emergency Management Groups) in New Zealand which are already using social media in crisis management. The focus of the guide is to provide practical advice for using social media during the response phase. The ‘readiness phase’ is only included where actions or decisions need to be made to plan for and prepare for the use of social media during an emergency. It includes a lot of additional sources and practical checklists.