Difference between revisions of "Social Media in Emergencies (Part of UNHCR Emergency Handbook)"
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|Language=English | |Language=English | ||
|Year Published=2020 | |Year Published=2020 | ||
− | |Target Audience=Practitioners | + | |Target Audience=Policy Makers, Practitioners |
− | |Status= | + | |Status=Published |
− | + | |Covers Thematic=Content creation, Crisis communication | |
− | |Covers Thematic= | ||
|Audience Experience Level=Starter | |Audience Experience Level=Starter | ||
|Source Website=https://emergency.unhcr.org/entry/29319/social-media-in-emergencies | |Source Website=https://emergency.unhcr.org/entry/29319/social-media-in-emergencies | ||
− | | | + | |Synopsis='''Key points''' |
− | + | * Document what you are seeing: | |
+ | ** take photos and short videos. | ||
+ | * Seek informed consent from anyone featured in your photographs and videos. | ||
+ | ** Make sure they understand that their image might be distributed widely on internet, broadcast on television, etc. | ||
+ | * Where possible, let people talk about their own experiences; | ||
+ | ** do not speak for them. | ||
+ | * For video, | ||
+ | ** hold the camera horizontally so television broadcasters can use it | ||
+ | * For Twitter, | ||
+ | ** turn on the SMS feature so you can send and receive messages via SMS without need of an internet connection. | ||
+ | |||
+ | |||
+ | |||
+ | '''Top Tips for Staff Using Social Media''' | ||
+ | * Think before you post and use common sense | ||
+ | * Be aware that, when you share facts or opinions, it may be assumed that you endorse that information. | ||
+ | **Don't say anything online that you wouldn't be comfortable seeing quoted on CNN, being asked about by your mother, or justifying to your boss. | ||
+ | * Be honest. | ||
+ | **Do not mislead or invite misinterpretation. If you did not witness an event, do not imply that you did. UNHCR's credibility may be at stake. | ||
+ | * Be accurate. | ||
+ | **Outdated figures or erroneous information can spread rapidly on socialmedia. Always double-check your facts before posting. | ||
+ | * Be clear. | ||
+ | **If your post might be misinterpreted, find a clearer way to phrase your message. | ||
+ | * Exercise discretion. | ||
+ | **Leave sensitive issues to personnel specifically authorized to speak on them. When in doubt, consult your supervisor. | ||
+ | * Respect confidentiality. | ||
+ | **Do not share information that is not meant for external audiences, such as details that could compromise diplomacy or protection. | ||
+ | * Ensure safety and protection. | ||
+ | **Bear in mind that information you post, especially locations or personal details, could put you or others at risk. | ||
+ | * Show respect and seek consent. | ||
+ | **When you talk about, photograph or videotape people we protect and assist, strive to respect their dignity. | ||
+ | * Avoid taking sides. | ||
+ | **UNHCR personnel must honor humanitarian principles, including impartiality, neutrality and independence. Refrain from making political statements that might compromise UNHCR's relationships with governments, partners or other stakeholders. | ||
+ | * Stick with what you know. | ||
+ | **When talking about UNHCR's work, focus on your own experiences and areas of expertise. | ||
|Is Archived=No | |Is Archived=No | ||
− | | | + | |Data Sources=Facebook, Twitter, Instagram, YouTube |
− | | | + | |Disaster Management Phase=During |
− | |||
}} | }} | ||
− |
Latest revision as of 17:19, 31 January 2023
Created: 3 February 2022
Last edited: 31 January 2023
Last edited: 31 January 2023
Quick Facts
Publishing Organisation:
UNHCRYear:
2020Languages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
Key points
- Document what you are seeing:
- take photos and short videos.
- Seek informed consent from anyone featured in your photographs and videos.
- Make sure they understand that their image might be distributed widely on internet, broadcast on television, etc.
- Where possible, let people talk about their own experiences;
- do not speak for them.
- For video,
- hold the camera horizontally so television broadcasters can use it
- For Twitter,
- turn on the SMS feature so you can send and receive messages via SMS without need of an internet connection.
Top Tips for Staff Using Social Media
- Think before you post and use common sense
- Be aware that, when you share facts or opinions, it may be assumed that you endorse that information.
- Don't say anything online that you wouldn't be comfortable seeing quoted on CNN, being asked about by your mother, or justifying to your boss.
- Be honest.
- Do not mislead or invite misinterpretation. If you did not witness an event, do not imply that you did. UNHCR's credibility may be at stake.
- Be accurate.
- Outdated figures or erroneous information can spread rapidly on socialmedia. Always double-check your facts before posting.
- Be clear.
- If your post might be misinterpreted, find a clearer way to phrase your message.
- Exercise discretion.
- Leave sensitive issues to personnel specifically authorized to speak on them. When in doubt, consult your supervisor.
- Respect confidentiality.
- Do not share information that is not meant for external audiences, such as details that could compromise diplomacy or protection.
- Ensure safety and protection.
- Bear in mind that information you post, especially locations or personal details, could put you or others at risk.
- Show respect and seek consent.
- When you talk about, photograph or videotape people we protect and assist, strive to respect their dignity.
- Avoid taking sides.
- UNHCR personnel must honor humanitarian principles, including impartiality, neutrality and independence. Refrain from making political statements that might compromise UNHCR's relationships with governments, partners or other stakeholders.
- Stick with what you know.
- When talking about UNHCR's work, focus on your own experiences and areas of expertise.
Linked to
- Technologies
- Use Cases
-
None. See all Technologies.
- None. See all Use Cases.