Difference between revisions of "Social Media in Emergencies (Part of UNHCR Emergency Handbook)"
From LINKS Community Center
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|Audience Experience Level=Starter | |Audience Experience Level=Starter | ||
|Source Website=https://emergency.unhcr.org/entry/29319/social-media-in-emergencies | |Source Website=https://emergency.unhcr.org/entry/29319/social-media-in-emergencies | ||
− | |Abstract=Tips for staff using Social Media | + | |Abstract='''Key points''' |
+ | * Document what you are seeing: take photos and short videos. | ||
+ | * Seek informed consent from anyone featured in your photographs and videos. Make sure they understand that their image might be distributed widely on internet, broadcast on television, etc. | ||
+ | * Where possible, let people talk about their own experiences; do not speak for them. | ||
+ | * For video, hold the camera horizontally so television broadcasters can use it- | ||
+ | * For Twitter, turn on the SMS feature so you can send and receive messages via SMS without need of an internet connection. | ||
+ | |||
+ | '''Top Tips for Staff Using Social Media''' | ||
+ | * Think before you post and use common sense | ||
+ | * Be aware that, when you share facts or opinions, it may be assumed that you endorse that information. | ||
+ | ''Don't say anything online that you wouldn't be comfortable seeing quoted on CNN, being asked about by your mother, or justifying to your boss.'' | ||
+ | * Be honest. | ||
+ | '' Do not mislead or invite misinterpretation. If you did not witness an event, do not imply that you did. UNHCR's credibility may be at stake''. | ||
+ | * Be accurate. | ||
+ | '' Outdated figures or erroneous information can spread rapidly on socialmedia. Always double-check your facts before posting.'' | ||
+ | * Be clear. | ||
+ | '' If your post might be misinterpreted, find a clearer way to phrase your message.'' | ||
+ | * Exercise discretion. | ||
+ | ''Leave sensitive issues to personnel specifically authorized to speak on them. When in doubt, consult your supervisor.'' | ||
+ | * Respect confidentiality. | ||
+ | '' Do not share information that is not meant for external audiences, such as details that could compromise diplomacy or protection.'' | ||
+ | * Ensure safety and protection. | ||
+ | '' Bear in mind that information you post, especially locations or personal details, could put you or others at risk.'' | ||
+ | * Show respect and seek consent. | ||
+ | '' When you talk about, photograph or videotape people we protect and assist, strive to respect their dignity.'' | ||
+ | * Avoid taking sides. | ||
+ | '' UNHCR personnel must honor humanitarian principles, including impartiality, neutrality and independence. Refrain from making political statements that might compromise UNHCR's relationships with governments, partners or other stakeholders.'' | ||
+ | * Stick with what you know. | ||
+ | '' When talking about UNHCR's work, focus on your own experiences and areas of expertise.'' | ||
+ | |||
+ | |||
+ | '''Please note: Access to the following link is currently only available for project partners''' | ||
+ | |||
+ | Tips for staff using Social Media | ||
https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G24_Tips%20for%20staff_extract_level1.pdf | https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G24_Tips%20for%20staff_extract_level1.pdf | ||
|Is Archived=No | |Is Archived=No |
Revision as of 12:53, 16 September 2022
Created: 3 February 2022
Last edited: 31 January 2023
Last edited: 31 January 2023
Quick Facts
Publishing Organisation:
UNHCRYear:
2020Languages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
No synopsis provided.
Linked to
- Technologies
- Use Cases
-
None. See all Technologies.
- None. See all Use Cases.
The guidelines cover the use of social media for communication with the general public by UNHCR staff working in crisis situations. Contains a brief overview of key considerations, best practices and more.