Social Media and Disasters: Current Uses, Future Options, and Policy Considerations
|Primary Target Country||United States of America|
|Publishing Organisation||Congressional Research Service|
|Target Audience||Policy Makers, Practitioners|
|Disaster Management Phase||After, Before, During|
|Covers Thematic||Crisis communication, Legal/Standards, Social Media Strategy, Verification|
|Audience Experience Level||Intermediate, Starter|
|Abstract||Potential use of Social Media
The use of social media for emergencies and disasters may be conceptualized as two broad categories.
There are a number of “lessons learned” and “best practices” when using social media for emergency management objectives. These include the need to:
Potential Policy Implications
While there may be some potential advantages to using social media for emergencies and disasters, there may also be some potential policy issues and drawbacks associated with its use; e.g.
Please note: Access to the following links is currently only available for project partners
Key facts : Social Media in disaster policies https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G25_SM%20and%20disasters_policy%20considerations_extract_level2.pdf
Social Media in disaster policies - considerations https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G25_SM%20and%20disasters_policy%20considerations_extract_level1.pdf
This report summarizes how social media have been used by US emergency management officials and agencies. It also examines the potential benefits (Public Safety and Crisis Information, Notifications, Emergency Warnings and Alerts, Situational Awareness and Citizen Communications, Requests for Assistance, Social Media and Recovery Efforts) as well as the implications, of using social media in the context of emergencies and disasters (Accurate Information, Malicious Use of Social Media During Disasters, Technological Limitations, Administrative Cost Considerations, Privacy Issues)