The Resilience Wheel is a strategic tool for discussing and assessing what authorities, NGOs and private sector organizations working with disasters need to consider when using social media and crowdsourcing in management processes. It is a tool that helps to kick start holistic and context dependent conversations about potentials and challenges associated with using social media and crowdsourcing in disaster management processes. It assists as a framework to map an organisations’ capacities to apply these technologies in disasters.
The Wheel consists of two layers: a set of drivers that reflect the most important focal points to alter resilience-building through social media and crowdsourcing. Connected to each driver is a set of characteristics that describe the needed qualities for building disaster resilience through social media and crowdsourcing in an organisation.