Innovative Uses of Social Media in Emergency Management

  United States of America
  Homenland Security
  English
  2013
  Practitioners
  
  After, During
  Crisis communication, Crowdsourcing, Social Media Strategy, Technologies
  Intermediate
  https://www.dhs.gov/sites/default/files/publications/Social-Media-EM 0913-508 0.pdf
  
  No 
  Facebook, Flickr, Twitter
  

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Created: 27 January 2022
Last edited: 3 August 2023

Innovative Uses of Social Media in Emergency Management

Source

Quick Facts

Publishing Organisation:

Homenland Security

Year:

2013

Primary Target Country:

United States of America

Languages:

English

Covers Thematic

Crisis communication Crisis communication is a strategic approach to corresponding with people and organizations during a disruptive event. When a crisis occurs, proactive, quick and detailed communication is critical.</br></br></br>Source: www.techtarget.com/searchdisasterrecovery/definition/crisis-communication

Crowdsourcing Describes a distributed problem-solving model where the task of solving a challenge or developing an idea get “outsourced” to a crowd. It implies tapping into “the wisdom of the crowd”.</br></br>Source:DRS Glossary v2.0 LINKS 181220.xlsx

Social Media Strategy A social media strategy is a document outlining your social media goals, the tactics you will use to achieve them and the metrics you will track to measure your progress</br></br>Source:https://blog.hootsuite.com/how-to-create-a-social-media-marketing-plan

Technologies Software for interaction with, within or among communities in case of a disaster and for analysis of these interactions

Target audience

Practitioners Practitioners is a target group in LINKS which comprises local, national and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks...

Audience experience level

Intermediate Those who currently use social media to communicate with the public and have developed a draft social media strategy, even if this is not thoroughly documented or communicated across the organisation</br></br>Source: https://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf

Disaster Management Phase

After Also referred to as 'Recovery Phase'</br></br>The restoring or improving of livelihoods and health, as well as economic, physical, social, cultural and environmental assets, systems and activities, of a disaster-affected community or society, aligning with the principles of sustainable development and “build back better”, to avoid or reduce future disaster risk.</br></br>Source: https://www.undrr.org/terminology/recovery

During Also referred to as "Response Phase"</br></br>Actions taken directly before, during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected.</br></br>Annotation: Disaster response is predominantly focused on immediate and short-term needs and is sometimes called disaster relief. Effective, efficient and timely response relies on disaster risk-informed preparedness measures, including the development of the response capacities of individuals, communities, organizations, countries and the international community.</br></br>Source: https://www.undrr.org/terminology/response

Synopsis

No synopsis provided.

Linked to

• Technologies
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• Use Cases
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Not a guideline as such but an assessment and validation report on the innovative use of social media in emergency management. Contains a list of best-practices for implementation of SM in emergency management as well as a short literature review, list of different social media 'types' and six case studies of innovative use of social media.