Difference between revisions of "EmerGent - Guidelines to increase the benefit of social media in emergencies"
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|Target Audience=Civil Society, Practitioners, Researchers | |Target Audience=Civil Society, Practitioners, Researchers | ||
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− | |Covers Thematic=Content creation, Legal/Standards, Social Media Strategy | + | |Covers Thematic=Content creation, Legal/Standards, Social Media Strategy |
|Audience Experience Level=Starter, Intermediate | |Audience Experience Level=Starter, Intermediate | ||
|Source Website=http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf | |Source Website=http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf |
Revision as of 12:24, 16 January 2023
Last edited: 14 August 2023
Quick Facts
Publishing Organisation:
EmerGent FP7 ProjectYear:
2017Languages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
Guidelines for emergency services & public authorities
Prepare to start using social media
- Consider the legal implications
- Consider the needs in human and financial resources
- Prepare a social media strategy
- Clearly communicate the social media strategy and provide staff training
- Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis
- Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities)
- Plan the next steps to start using social media
Before an emergency
- Provide information about your organization, its operations and emergency prevention and preparation
- Raise awareness on the use of social media
- Use of ICT tools for social media monitoring and analysis
- Team up with other groups and organizations
- Publish alerts for the risk of an upcoming emergency
During an emergency
- Understand how social media is used by citizens during emergencies
- Establish communication with the public
- Request information from the public
- Use of ICT tools for social media monitoring and analysis
- Respond to false information and rumors
- Collaborate with emergent group initiatives
After an emergency
- Continue the communication with the citizens
- Evaluate your social media use during the emergency
Guidelines for citizens
General Aspects while using social media
- Interact with respect and courtesy
- You are responsible for your writing, think of possible consequences
- Protect your privacy and check the privacy settings
- Respect intellectual property rights, including pictures, graphics, audio and video files
- Verify your information before posting
- Correct a mistake if you made one
Before an emergency
- Be prepared:
- Know the social media accounts of your local and national ES and follow them. This will help find real-time information during an emergency.
- Read what to expect from Emergency Services in social media.
- Follow the information from Emergency Services on how to prevent and stay safe during emergencies
During an emergency
- Stay up-to-date and follow official accounts and local organizations to get information updates
- Social media does not replace 112. If in danger, always call 112 first.
- Be responsible and avoid spreading rumors!
When you post information about an emergency in social media:
- Always mention the Emergency Services account or include any already used hashtags. When possible, report a location and use photos
- Tell only facts and don’t send information you are not certain about
- Share only official and reliable information and avoid spreading rumors!
- If you spot or shared false information, please correct it
- Forward received official messages to your contacts or share them
Volunteering initiatives
- Look for emergent volunteer initiatives in Facebook groups, Google crisis maps or trusted users in Twitter; they may help to increase the impact of your activities!
- If you intend to initiate your emergent volunteer initiative, please check for existing initiatives first and carefully chose the scope of your possible contribution.
After an emergency
- Follow official accounts and local organizations to get information updates
- Communicate even after a crisis and use social media for the processing of the event
- Give feedback to the authorities
- Restore missing contact and ask for welfare of family and friends
- Help others reconstructing/handling the event
Data Protection and Privacy Guidelines for Processing Social Media Data
CONTENT
- Responsibility
- Project responsibility
- Who do you answer to?
- Is what you are proposing lawful?
- Consent
- Transparency
- Special Categories of Personal Data
- Data rights of the citizen
- Subject Access Request
- Right of Erasure
- Data Portability
- Project controls
- Data protection officer
- Privacy impact assessment
- Continuous monitoring
- Infrastructure controls
- Privacy by design
- Codes of Conduct
- Breach handling
- Subject Access Request handling
Please note: Access to the following links is currently only available for project partners
Comprehensive advice for Citizens https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20citizens_extract_level1.pdf
Key words for emergency services & authorities https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20authorities_extract_level2.pdf
Comprehensive advice for emergency services & authorities https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20authorities_extract%20level1.pdf
Key words Data Protection https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_data%20protection_extract_level2.pdf
Comprehensive advice Data Protection https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_data%20protection_extract_level1.pdf
Linked to
- Technologies
- Use Cases
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None. See all Technologies.