Difference between revisions of "EmerGent - Guidelines to increase the benefit of social media in emergencies"

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|Audience Experience Level=Intermediate
 
|Audience Experience Level=Intermediate
 
|Source Website=http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf
 
|Source Website=http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf
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|Abstract===Guidelines for emergency services & public authorities==
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|Abstract=
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https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G01_tips%20for%20authorities_extract_level2.pdf?csf=1&web=1&e=hwV7iJ
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https://safetyinnovationcenter.sharepoint.com/:b:/r/sites/LINKS_shared/Freigegebene%20Dokumente/WP4/Guidelines/Guideline%20Documents/Working%20documents/Action%20cards/G06_Tips%20for%20authorities_extract_level2.pdf?csf=1&web=1&e=dVtVHh
 
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Prepare to start using social media
 
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- Consider the legal implications
 
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- Consider the needs in human and financial resources
 
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- Prepare a social media strategy
 
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- Clearly communicate the social media strategy and provide staff training
 
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- Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis
 
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- Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities)
 
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- Plan the next steps to start using social media
 
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Before an emergency
 
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- Provide information about your organization, its operations and emergency prevention and preparation
 
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- Raise awareness on the use of social media
 
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- Use of ICT tools for social media monitoring and analysis
 
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- Team up with other groups and organizations
 
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- Publish alerts for the risk of an upcoming emergency
 
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During an emergency
 
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- Understand how social media is used by citizens during emergencies
 
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- Establish communication with the public
 
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- Request information from the public
 
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- Use of ICT tools for social media monitoring and analysis
 
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- Respond to false information and rumors
 
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- Collaborate with emergent group initiatives
 
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After an emergency
 
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- Continue the communication with the citizens
 
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- Evaluate your social media use during the emergency
 
 
|Is Archived=No
 
|Is Archived=No
 
|Primary Target Group=Practitioners, Policy Makers
 
|Primary Target Group=Practitioners, Policy Makers

Revision as of 14:57, 13 June 2022

EmerGent - Guidelines to increase the benefit of social media in emergencies

Source

Quick Facts

Publishing Organisation:
EmerGent FP7 Project
Year:
2017
Languages:
English
Status:
Published
Covers Thematic
  • Social Media
  • VOST Virtual Operations Support Team</br></br>Experts in dealing with social media, the acquisition, processing and presentation of digital information. They can search through and check images, videos and text contributions on various platforms for relevant facts and prepare the information for the responsible authorities, e.g. separate important from unimportant or incorrect information.
    • Target audience
  • Practitioners Practitioners is a target group in LINKS which comprises local, national and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks...
  • Policy Makers local, national, and European agencies and institutes, public authorities, standardization bodies
    • Audience experience level
  • Intermediate Those who currently use social media to communicate with the public and have developed a draft social media strategy, even if this is not thoroughly documented or communicated across the organisation</br></br>Source: https://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf
    • Disaster Management Phase
  • Prevention
  • Preparedness
  • Response
  • Recovery
    • Synopsis

    No synopsis provided.

    Linked to


    A set of guidelines for emergency services & public authorities how to communicate in social media and help to decrease the uncertainty with this new, changing and maybe unfamiliar medium.

    Retrieved from "https://links.communitycenter.eu/index.php?title=EmerGent_-_Guidelines_to_increase_the_benefit_of_social_media_in_emergencies&oldid=4738"