Difference between revisions of "EmerGent - Guidelines to increase the benefit of social media in emergencies"
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|Covers Thematic=Social Media, VOST | |Covers Thematic=Social Media, VOST | ||
|Source Website=http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf | |Source Website=http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf | ||
− | |Abstract= | + | |Abstract=Guidelines for emergency services & public authorities |
+ | |||
+ | Prepare to start using social media | ||
+ | - Consider the legal implications | ||
+ | - Consider the needs in human and financial resources | ||
+ | - Prepare a social media strategy | ||
+ | - Clearly communicate the social media strategy and provide staff training | ||
+ | - Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis | ||
+ | - Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities) | ||
+ | - Plan the next steps to start using social media | ||
+ | |||
+ | Before an emergency | ||
+ | - Provide information about your organization, its operations and emergency prevention and preparation | ||
+ | - Raise awareness on the use of social media | ||
+ | - Use of ICT tools for social media monitoring and analysis | ||
+ | - Team up with other gr | ||
+ | - oups and organizations | ||
+ | - Publish alerts for the risk of an upcoming emergency | ||
+ | |||
+ | During an emergency | ||
+ | - Understand how social media is used by citizens during emergencies | ||
+ | - Establish communication with the public | ||
+ | - Request information from the public | ||
+ | - Use of ICT tools for social media monitoring and analysis | ||
+ | - Respond to false information and rumors | ||
+ | - Collaborate with emergent group initiatives | ||
+ | |||
+ | After an emergency | ||
+ | - Continue the communication with the citizens | ||
+ | - Evaluate your social media use during the emergency | ||
|Is Archived=No | |Is Archived=No | ||
|Primary Target Group=Practitioners, Policy Makers | |Primary Target Group=Practitioners, Policy Makers |
Revision as of 14:42, 13 June 2022
Created: 3 December 2021
Last edited: 14 August 2023
Last edited: 14 August 2023
Quick Facts
Publishing Organisation:
EmerGent FP7 ProjectYear:
2017Languages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
No synopsis provided.
Linked to
- Technologies
- Use Cases
-
None. See all Technologies.
A set of guidelines for emergency services & public authorities how to communicate in social media and help to decrease the uncertainty with this new, changing and maybe unfamiliar medium.