Difference between revisions of "EmerGent - Guidelines to increase the benefit of social media in emergencies"
From LINKS Community Center
(39 intermediate revisions by 3 users not shown) | |||
Line 3: | Line 3: | ||
|Language=English | |Language=English | ||
|Year Published=2017 | |Year Published=2017 | ||
− | |Target Audience=Practitioners | + | |Target Audience=Civil Society, Practitioners, Researchers |
|Status=Published | |Status=Published | ||
− | | | + | |Covers Thematic=Crisis communication, Legal/Standards, Social Media Strategy |
− | + | |Audience Experience Level=Starter | |
− | |Audience Experience Level= | ||
|Source Website=http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf | |Source Website=http://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf | ||
− | | | + | |Synopsis=<big>'''Guidelines for emergency services & public authorities'''</big> |
− | |||
− | |||
+ | '''Prepare to start using social media''' | ||
+ | * Consider the legal implications | ||
+ | * Consider the needs in human and financial resources | ||
+ | * Prepare a social media strategy | ||
+ | * Clearly communicate the social media strategy and provide staff training | ||
+ | * Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis | ||
+ | * Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities) | ||
+ | * Plan the next steps to start using social media | ||
− | |||
− | |||
− | + | '''Before an emergency''' | |
− | + | * Provide information about your organization, its operations and emergency prevention and preparation | |
+ | * Raise awareness on the use of social media | ||
+ | * Use of ICT tools for social media monitoring and analysis | ||
+ | * Team up with other groups and organizations | ||
+ | * Publish alerts for the risk of an upcoming emergency | ||
− | + | ||
− | + | '''During an emergency''' | |
+ | * Understand how social media is used by citizens during emergencies | ||
+ | * Establish communication with the public | ||
+ | * Request information from the public | ||
+ | * Use of ICT tools for social media monitoring and analysis | ||
+ | * Respond to false information and rumors | ||
+ | * Collaborate with emergent group initiatives | ||
+ | |||
+ | |||
+ | '''After an emergency''' | ||
+ | * Continue the communication with the citizens | ||
+ | * Evaluate your social media use during the emergency | ||
+ | |||
+ | |||
+ | |||
+ | <big>'''Guidelines for citizens'''</big> | ||
+ | |||
+ | '''General Aspects while using social media''' | ||
+ | * Interact with respect and courtesy | ||
+ | * You are responsible for your writing, think of possible consequences | ||
+ | * Protect your privacy and check the privacy settings | ||
+ | * Respect intellectual property rights, including pictures, graphics, audio and video files | ||
+ | * Verify your information before posting | ||
+ | * Correct a mistake if you made one | ||
+ | |||
+ | |||
+ | '''Before an emergency''' | ||
+ | * Be prepared: | ||
+ | * Know the social media accounts of your local and national ES and follow them. This will help find real-time information during an emergency. | ||
+ | * Read what to expect from Emergency Services in social media. | ||
+ | * Follow the information from Emergency Services on how to prevent and stay safe during emergencies | ||
+ | |||
+ | |||
+ | '''During an emergency''' | ||
+ | * Stay up-to-date and follow official accounts and local organizations to get information updates | ||
+ | * Social media does not replace 112. If in danger, always call 112 first. | ||
+ | * Be responsible and avoid spreading rumors! | ||
+ | |||
+ | |||
+ | '''When you post information about an emergency in social media: | ||
+ | * Always mention the Emergency Services account or include any already used hashtags. When possible, report a location and use photos | ||
+ | * Tell only facts and don’t send information you are not certain about | ||
+ | * Share only official and reliable information and avoid spreading rumors! | ||
+ | * If you spot or shared false information, please correct it | ||
+ | * Forward received official messages to your contacts or share them | ||
+ | |||
+ | |||
+ | '''Volunteering initiatives''' | ||
+ | * Look for emergent volunteer initiatives in Facebook groups, Google crisis maps or trusted users in Twitter; they may help to increase the impact of your activities! | ||
+ | * If you intend to initiate your emergent volunteer initiative, please check for existing initiatives first and carefully chose the scope of your possible contribution. | ||
+ | |||
+ | |||
+ | '''After an emergency''' | ||
+ | * Follow official accounts and local organizations to get information updates | ||
+ | * Communicate even after a crisis and use social media for the processing of the event | ||
+ | * Give feedback to the authorities | ||
+ | * Restore missing contact and ask for welfare of family and friends | ||
+ | * Help others reconstructing/handling the event | ||
+ | |||
+ | |||
+ | <big>'''Data Protection and Privacy Guidelines for Processing Social Media Data'''</big> | ||
+ | |||
+ | '''CONTENT''' | ||
+ | *Responsibility | ||
+ | **Project responsibility | ||
+ | **Who do you answer to? | ||
+ | *Is what you are proposing lawful? | ||
+ | **Consent | ||
+ | **Transparency | ||
+ | **Special Categories of Personal Data | ||
+ | *Data rights of the citizen | ||
+ | **Subject Access Request | ||
+ | **Right of Erasure | ||
+ | **Data Portability | ||
+ | *Project controls | ||
+ | **Data protection officer | ||
+ | **Privacy impact assessment | ||
+ | **Continuous monitoring | ||
+ | *Infrastructure controls | ||
+ | **Privacy by design | ||
+ | **Codes of Conduct | ||
+ | **Breach handling | ||
+ | **Subject Access Request handling | ||
|Is Archived=No | |Is Archived=No | ||
− | | | + | |Disaster Management Phase=Before, During, After |
− | + | |Data Sources=Facebook, Twitter, YouTube | |
− | | | ||
− | |||
− | |||
}} | }} | ||
− |
Latest revision as of 13:54, 14 August 2023
Created: 3 December 2021
Last edited: 14 August 2023
Last edited: 14 August 2023
Quick Facts
Publishing Organisation:
EmerGent FP7 ProjectYear:
2017Languages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
Guidelines for emergency services & public authorities
Prepare to start using social media
- Consider the legal implications
- Consider the needs in human and financial resources
- Prepare a social media strategy
- Clearly communicate the social media strategy and provide staff training
- Explore what Information Communication Technology (ICT) tools are available for social media monitoring and analysis
- Use of apps for direct communication (Authorities-to-Citizens and Citizens-to-Authorities)
- Plan the next steps to start using social media
Before an emergency
- Provide information about your organization, its operations and emergency prevention and preparation
- Raise awareness on the use of social media
- Use of ICT tools for social media monitoring and analysis
- Team up with other groups and organizations
- Publish alerts for the risk of an upcoming emergency
During an emergency
- Understand how social media is used by citizens during emergencies
- Establish communication with the public
- Request information from the public
- Use of ICT tools for social media monitoring and analysis
- Respond to false information and rumors
- Collaborate with emergent group initiatives
After an emergency
- Continue the communication with the citizens
- Evaluate your social media use during the emergency
Guidelines for citizens
General Aspects while using social media
- Interact with respect and courtesy
- You are responsible for your writing, think of possible consequences
- Protect your privacy and check the privacy settings
- Respect intellectual property rights, including pictures, graphics, audio and video files
- Verify your information before posting
- Correct a mistake if you made one
Before an emergency
- Be prepared:
- Know the social media accounts of your local and national ES and follow them. This will help find real-time information during an emergency.
- Read what to expect from Emergency Services in social media.
- Follow the information from Emergency Services on how to prevent and stay safe during emergencies
During an emergency
- Stay up-to-date and follow official accounts and local organizations to get information updates
- Social media does not replace 112. If in danger, always call 112 first.
- Be responsible and avoid spreading rumors!
When you post information about an emergency in social media:
- Always mention the Emergency Services account or include any already used hashtags. When possible, report a location and use photos
- Tell only facts and don’t send information you are not certain about
- Share only official and reliable information and avoid spreading rumors!
- If you spot or shared false information, please correct it
- Forward received official messages to your contacts or share them
Volunteering initiatives
- Look for emergent volunteer initiatives in Facebook groups, Google crisis maps or trusted users in Twitter; they may help to increase the impact of your activities!
- If you intend to initiate your emergent volunteer initiative, please check for existing initiatives first and carefully chose the scope of your possible contribution.
After an emergency
- Follow official accounts and local organizations to get information updates
- Communicate even after a crisis and use social media for the processing of the event
- Give feedback to the authorities
- Restore missing contact and ask for welfare of family and friends
- Help others reconstructing/handling the event
Data Protection and Privacy Guidelines for Processing Social Media Data
CONTENT
- Responsibility
- Project responsibility
- Who do you answer to?
- Is what you are proposing lawful?
- Consent
- Transparency
- Special Categories of Personal Data
- Data rights of the citizen
- Subject Access Request
- Right of Erasure
- Data Portability
- Project controls
- Data protection officer
- Privacy impact assessment
- Continuous monitoring
- Infrastructure controls
- Privacy by design
- Codes of Conduct
- Breach handling
- Subject Access Request handling
Linked to
- Technologies
- Use Cases
-
None. See all Technologies.