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EAPD
English
2012
Civil Society, Practitioners
Before
Unaffiliated volunteers, VOST
Intermediate
http://eapd.weebly.com/blog/disability-virtual-operations-support-team-dvost
VOST can be defined as a team that accomplishes some or all of the following
- Establishes a social media presence for an organization that previously did not use social networking tools to communicate with the public;
- Monitors social media communications;
- Handles matters that can be executed remotely through digital means such as assisting with the management of donations or volunteers;
- Follows social media and traditional media trends and reports back to the organization what is being seen;
- Identifies misinformation or angry postings that need to be corrected or dealt with;
- Provides a supportive voice for the organization and its efforts;
- Amplifies the organization’s message by repeating content (via personal and/or official social media accounts);
- Compiles media coverage (traditional and non-traditional) by date;
- Documents Social Media Conversation
VOST models
- External Support (Amplify and Monitor Only)
- Organizations that are both new to social media and the concept of a “VOST” might consider using support from team members in a more conservative manner. In this model the following support might be provided:
- Follow social media and traditional media trends and reports back to the organization what is being seen;
- Communicate issues and concerns being expressed by the public (e.g. represents the citizen’s perspective);
- Identify misinformation or angry postings that need to be corrected or dealt with;
- Provide a supportive voice for the organization and its efforts;
- Amplify the organization’s message by repeating content (via personal and/or established community VOST social accounts).
- Hybrid Support (Amplify, Monitor, and Respond on behalf of the organization, but with specific limits)
- In this model, the team does everything identified in the external support model, but also responds to questions from community members and posts content on behalf of the organization.
- Unlike the model above, these individuals would be made administrators of those accounts.
- In this approach, however, there are specific limitations placed on the team members.
- Internal/Embedded (Full range of social media duties and support)
- In this model, the VOST team leader is given the full range of social media duties.
- This model is often utilized by small communities that do not have a full-time (or even part-time Press Information Office) and the Agency’s staff person responsible for social media communication has many other duties during the response to a crisis or disaster.Property "Synopsis" (as page type) with input value "VOST can be defined as a team that accomplishes some or all of the following</br></br>* Establishes a social media presence for an organization that previously did not use social networking tools to communicate with the public;</br>* Monitors social media communications;</br>* Handles matters that can be executed remotely through digital means such as assisting with the management of donations or volunteers;</br>* Follows social media and traditional media trends and reports back to the organization what is being seen; </br>* Identifies misinformation or angry postings that need to be corrected or dealt with;</br>* Provides a supportive voice for the organization and its efforts;</br>* Amplifies the organization’s message by repeating content (via personal and/or official social media accounts);</br>* Compiles media coverage (traditional and non-traditional) by date;</br>* Documents Social Media Conversation</br></br></br>VOST models</br></br>* External Support (Amplify and Monitor Only)</br>** Organizations that are both new to social media and the concept of a “VOST” might consider using support from team members in a more conservative manner. In this model the following support might be provided:</br>*** Follow social media and traditional media trends and reports back to the organization what is being seen;</br>*** Communicate issues and concerns being expressed by the public (e.g. represents the citizen’s perspective);</br>*** Identify misinformation or angry postings that need to be corrected or dealt with;</br>*** Provide a supportive voice for the organization and its efforts;</br>*** Amplify the organization’s message by repeating content (via personal and/or established community VOST social accounts).</br>* Hybrid Support (Amplify, Monitor, and Respond on behalf of the organization, but with specific limits)</br>** In this model, the team does everything identified in the external support model, but also responds to questions from community members and posts content on behalf of the organization. </br>** Unlike the model above, these individuals would be made administrators of those accounts. </br>** In this approach, however, there are specific limitations placed on the team members.</br>* Internal/Embedded (Full range of social media duties and support)</br>** In this model, the VOST team leader is given the full range of social media duties. </br>** This model is often utilized by small communities that do not have a full-time (or even part-time Press Information Office) and the Agency’s staff person responsible for social media communication has many other duties during the response to a crisis or disaster." contains invalid characters or is incomplete and therefore can cause unexpected results during a query or annotation process.
No
Created: 12 January 2023
Last edited: 14 August 2023
What is a Virtual Operations Support Team?
Quick Facts
Publishing Organisation:
EAPD
Year:
2012
Languages:
English
Covers Thematic
Unaffiliated volunteers Spontaneous or unaffiliated volunteers are individuals or groups that:</br>*arrive unsolicited at the scene of a disaster</br>*may or may not be a resident of the affected community</br>*may or may not possess skills necessary to respond to the current disaster</br>*are not associated with any part of the existing emergency management system </br></br>Source: https://www.ojp.gov/pdffiles1/Archive/202852NCJRS.pdf
VOST Virtual Operations Support Team</br></br>Experts in dealing with social media, the acquisition, processing and presentation of digital information. They can search through and check images, videos and text contributions on various platforms for relevant facts and prepare the information for the responsible authorities, e.g. separate important from unimportant or incorrect information.
Target audience
Civil Society Civil society is a target group in LINKS which comprises citizens, civil society organizations, educational institutions, vulnerable groups, social movement organizations
Practitioners Practitioners is a target group in LINKS which comprises local, national and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks...
Disaster Management Phase
Before Comprises 'Preparedness Phase' and 'Prevention Phase'</br></br>Preparedness action is carried out within the context of disaster risk management and aims to build the capacities needed to efficiently manage all types of emergencies and achieve orderly transitions from response to sustained recovery.</br></br>Source: https://www.undrr.org/terminology/preparedness</br></br>Prevention (i.e., disaster prevention) expresses the concept and intention to completely avoid potential adverse impacts of hazardous events.</br></br>Source: https://www.undrr.org/terminology/prevention
Synopsis
VOST can be defined as a team that accomplishes some or all of the following
- Establishes a social media presence for an organization that previously did not use social networking tools to communicate with the public;
- Monitors social media communications;
- Handles matters that can be executed remotely through digital means such as assisting with the management of donations or volunteers;
- Follows social media and traditional media trends and reports back to the organization what is being seen;
- Identifies misinformation or angry postings that need to be corrected or dealt with;
- Provides a supportive voice for the organization and its efforts;
- Amplifies the organization’s message by repeating content (via personal and/or official social media accounts);
- Compiles media coverage (traditional and non-traditional) by date;
- Documents Social Media Conversation
VOST models
- External Support (Amplify and Monitor Only)
- Organizations that are both new to social media and the concept of a “VOST” might consider using support from team members in a more conservative manner. In this model the following support might be provided:
- Follow social media and traditional media trends and reports back to the organization what is being seen;
- Communicate issues and concerns being expressed by the public (e.g. represents the citizen’s perspective);
- Identify misinformation or angry postings that need to be corrected or dealt with;
- Provide a supportive voice for the organization and its efforts;
- Amplify the organization’s message by repeating content (via personal and/or established community VOST social accounts).
- Hybrid Support (Amplify, Monitor, and Respond on behalf of the organization, but with specific limits)
- In this model, the team does everything identified in the external support model, but also responds to questions from community members and posts content on behalf of the organization.
- Unlike the model above, these individuals would be made administrators of those accounts.
- In this approach, however, there are specific limitations placed on the team members.
- Internal/Embedded (Full range of social media duties and support)
- In this model, the VOST team leader is given the full range of social media duties.
- This model is often utilized by small communities that do not have a full-time (or even part-time Press Information Office) and the Agency’s staff person responsible for social media communication has many other duties during the response to a crisis or disaster.
