User Guidance

The LINKS Framework, like a compass, aims to support navigation and orientation within and across two main themes (Engaging with Citizens and Improving Communication) so that disaster management organizations and relevant stakeholders can take more informed decisions on the uses of SMCS through the LINKS products. Orientation is supported by pre-defined questions that guide users towards the LINKS products. Please select the themes you are interested in below.

Template:Compass

Compass

The LINKS Framework, like a compass, aims to support navigation and orientation within and across two main themes – Engaging with Citizens and Improving Communication – so that disaster management organizations and relevant stakeholders can take more informed decisions on the uses of Social Media and Crowdsourcing through the LINKS products. Orientation is supported by pre-defined questions that guide users towards the LINKS products.

Please select the themes you are interested in below.

Engaging with Citizens

Collecting and Analysing Information from Social Media and Crowdsourcing

Whom do you want to include in your collection and analysis of information, and from whom do you want to collect and analyse information?

Use Cases

Helpful examples around the theme “Collecting and Analysing Information from Social Media and Crowdsourcing”.

Guidelines

Guidance for all interested stakeholders, including disaster management organisations and practitioners, on how to collect, analyse and use information from Social Media and Crowdsourcing.

How can you collect and analyse information?

Technologies

Technologies that cover the functions “Search & Monitor” and “Analysis” of information from Social Media and Crowdsourcing.

Guidelines

Several thematic search filters integrated within the Guidelines Library will help stakeholders retrieve relevant Social Media and Crowdsourcing guidelines to better mobilise and engage citizens, for instance, the "crowdsourcing" search filter.

Use Cases

Helpful examples around the theme “Collecting and Analysing Information from Social Media and Crowdsourcing”.

Mobilising Citizens

Who do you want to mobilise, and from whom would you want mobility-affiliated information?

Use Cases

Helpful information from Social Media and Crowdsourcing examples around the theme “Mobilising Citizens”.

Including Citizens Handbook

Toolkit that targets communication to citizens with diverse needs for information on disaster management processes.

How can you mobilise the citizens?

Technologies

Technologies that cover the function "Post & Schedule" which aims at publishing information on social media.

Guidelines

Guidelines that will support all interested stakeholders, including disaster management organisations and practitioners, in mobilising citizens. It also includes search filters that will allow users to identify relevant sources more easily, such as the "community management" search filter.

Use Cases

Social Media and Crowdsourcing examples around the theme “Mobilising Citizens”.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.

Mobilising Volunteers

Who do you want to mobilise (interested in volunteering), and from whom in such volunteering positions would you want mobility-affiliated information?

Guidelines

Guidance for all interested stakeholders on a wide range of disaster management issues, including guidance on how to further mobilise volunteers.

Use Cases

Social Media and Crowdsourcing examples around the theme “Mobilising Volunteers”.

Including Citizens Handbook

Toolkit that targets communication to citizens with diverse needs for information on disaster management processes.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.

How can you mobilise the volunteers?

Technologies

Technologies that cover the function "Post & Schedule", which aims at publishing information on social media.

Guidelines

Guidelines that will support interested stakeholders in mobilising volunteers, and search filters that will allow users to identify relevant sources more easily, such as the search filters "VOST" and "unaffiliated volunteers".

Use Cases

Social Media and Crowdsourcing examples around the theme “Mobilising Volunteers”.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.

Improving Communication

Making Information Accessible

Who do you want to access your information, and from whom do you want to access information?

Use Cases

Social Media and Crowdsourcing examples around the theme “Making Information Accessible”.

Including Citizens Handbook

Toolkit that targets communication to citizens with diverse needs for information on disaster management processes.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.

How can you make your information accessible?

Technologies

Technologies that cover the function "Post & Schedule", which aims at publishing information on social media.

Use Cases

Social Media and Crowdsourcing examples around the theme “Making Information Accessible”.

Including Citizens Handbook

Toolkit that targets communication to citizens with diverse needs for information on disaster management processes.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.

Targeting Communication

Who do you want to target with your communication plan?

Use Cases

Social Media and Crowdsourcing examples around the theme “Targeting Communication”.

Including Citizens Handbook

Toolkit that targets communication to citizens with diverse needs for information on disaster management processes.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.

How can you target your communication?

Technologies

Technologies that cover the function "Post & Schedule", which aims at publishing information on social media.

Guidelines

This Guidelines Library has been specifically designed to cater to the needs of disaster management organisation and practitioners. Search filters have been integrated in the product to optimise users' experience. One of the search filters integrated in the product is "Vulnerable groups" and gathers relevant resources that can support DMO and practitioners in targeting their communication efforts towards specific groups.

Use Cases

Social Media and Crowdsourcing examples around the theme “Targeting Communication”.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.

Ensuring Credible Information

Who do you want to share credible information with, and from whom do you receive credible information?

Use Cases

Social Media and Crowdsourcing examples around the theme “Ensuring Credible Information”.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.

How can you ensure credible information exchange?

Technologies

There are technologies that could help with assessing credible information by collecting various metrics.

Guidelines

One of the search filters is "Verification" and gathers relevant resources that can support DMO and practitioners in ensuring credibility of information.

Use Cases

Social Media and Crowdsourcing examples around the theme “Ensuring Credible Information”.

Feel Safe

Educational platform promoting the use of social media, digital education and information accessibility to enhance children engagement in disaster prevention and preparedness.