Next Steps: Social Media for Emergency Response: Difference between revisions
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|Target Audience=Policy Makers, Practitioners | |Target Audience=Policy Makers, Practitioners | ||
|Status=Published | |Status=Published | ||
|Covers Thematic=Community management, Legal/Standards, Social Media Strategy | |||
|Covers Thematic=Community management | |||
|Audience Experience Level=Starter | |Audience Experience Level=Starter | ||
|Source Website=https://www.ghinternational.com/docs/DHS_VSMWG_Next_Steps_Social_Media_Strategy_Formatted_May_2013_FINAL.pdf | |Source Website=https://www.ghinternational.com/docs/DHS_VSMWG_Next_Steps_Social_Media_Strategy_Formatted_May_2013_FINAL.pdf | ||
| | |Synopsis=The '''purpose of this document ''' | ||
* Choosing the right technology and applications | |||
* Strategy, policy, and procedure development | *Provide guidance to public safety agencies developing social media strategies and programs | ||
* Setting and managing expectations | *Discuss challenges and considerations related to social media specific for agency use | ||
* Engaging the community | *Provide best practices and policy examples for inclusion in agency strategies | ||
* Managing misinformation | |||
* Addressing challenges to adoption, including concerns related to privacy | |||
Some things to '''consider when developing policies ''' | |||
*Human Resources | |||
**Resources required | |||
**Training and education required | |||
**Job descriptions | |||
**Liability | |||
**Ethical conduct and accountability to an agency’s rules of conduct | |||
***personal versus professional use of social media tools and technologies | |||
*Operational and Communications Security | |||
**Classification and handling guidelines | |||
*** eg., For Official Use Only, Sensitive But Unclassified, Classified | |||
**Training and education | |||
**Devices | |||
***e.g., personal versus agency-provided, etc. | |||
**Integration with existing tools and processes | |||
*Legal and Compliance | |||
**Copyright laws | |||
**Records retention requirements | |||
**Endorsement of products, services, and postings | |||
**Public disclosure and Sunshine laws | |||
**Privacy. | |||
*Business Continuity | |||
**Necessary access rights and password policies | |||
**Redundancies | |||
*Information Technology | |||
**Bandwidth and other resources (servers, etc.) | |||
**Training and education | |||
**Integration. | |||
*Communications and Engagement | |||
**Messaging; | |||
**Metrics and measuring success | |||
**Outreach | |||
'''Implementation''' | |||
There are several steps to adopting new technologies and methodologies, each of which require careful consideration and planning. | |||
These include the following: | |||
* Choosing the right technology and applications | |||
* Strategy, policy, and procedure development | |||
* Setting and managing expectations | |||
* Engaging the community | |||
* Managing misinformation | |||
* Addressing challenges to adoption, including concerns related to | |||
**privacy | |||
** public comment | |||
** record retention | |||
** public disclosure | |||
** health information | |||
** human resources | |||
** information technology | |||
** security | |||
|Is Archived=No | |Is Archived=No | ||
| | |Disaster Management Phase=Before | ||
}} | }} | ||
Latest revision as of 20:35, 2 August 2023
Created: 27 January 2022
Last edited: 2 August 2023
Last edited: 2 August 2023
Quick Facts
Publishing Organisation:
Science and Technology Directorate of the United States Department of Homeland SecurityYear:
2012Primary Target Country:
United States of AmericaLanguages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
The purpose of this document
- Provide guidance to public safety agencies developing social media strategies and programs
- Discuss challenges and considerations related to social media specific for agency use
- Provide best practices and policy examples for inclusion in agency strategies
Some things to consider when developing policies
- Human Resources
- Resources required
- Training and education required
- Job descriptions
- Liability
- Ethical conduct and accountability to an agency’s rules of conduct
- personal versus professional use of social media tools and technologies
- Operational and Communications Security
- Classification and handling guidelines
- eg., For Official Use Only, Sensitive But Unclassified, Classified
- Training and education
- Devices
- e.g., personal versus agency-provided, etc.
- Integration with existing tools and processes
- Classification and handling guidelines
- Legal and Compliance
- Copyright laws
- Records retention requirements
- Endorsement of products, services, and postings
- Public disclosure and Sunshine laws
- Privacy.
- Business Continuity
- Necessary access rights and password policies
- Redundancies
- Information Technology
- Bandwidth and other resources (servers, etc.)
- Training and education
- Integration.
- Communications and Engagement
- Messaging;
- Metrics and measuring success
- Outreach
Implementation
There are several steps to adopting new technologies and methodologies, each of which require careful consideration and planning.
These include the following:
- Choosing the right technology and applications
- Strategy, policy, and procedure development
- Setting and managing expectations
- Engaging the community
- Managing misinformation
- Addressing challenges to adoption, including concerns related to
- privacy
- public comment
- record retention
- public disclosure
- health information
- human resources
- information technology
- security
Linked to
- Technologies
- Use Cases
-
None. See all Technologies.
- None. See all Use Cases.