Social media use in emergency management: Difference between revisions
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|Audience Experience Level=Intermediate | |Audience Experience Level=Intermediate | ||
|Source Website=https://www.researchgate.net/publication/281484759_Social_media_use_in_emergency_management | |Source Website=https://www.researchgate.net/publication/281484759_Social_media_use_in_emergency_management | ||
|Abstract=*To identify and illustrate the range of strategies and tactics available for emergency managers using social media. | |||
*This study uses content analysis of more than 80 related journal articles, research reports, and government documents as well as more than 120 newspaper articles, identified through LexisNexis search queries. | |||
*Three strategies, information dissemination, monitoring real-time data, and engaging the public in a conversation and/or crowdsourcing, are available to emergency managers to augment communication practices via face-to-face contact and through traditional media outlets. *Academic research has identified several message types disseminated during response operations. | |||
*Message types during other emergency phases have received less attention; however, news reporting and government reports provide best practices and inform this study. | |||
*This article provides the foundation for a more complete typology of emergency management messages. Relatedly, despite limited attention in the academic research, monitoring social media feeds to accrue situational awareness and interacting with others to generate a conversation and/or to coordinate collective action also take place in various forms and are discussed. Findings integrate the fragmented body of knowledge into a more coherent whole and suggest that practitioners might maximize outcomes through a three-step process of information dissemination, data monitoring, and the direct engagement of diverse sets of actors to spur risk reduction efforts. | |||
*However, these steps require time, personnel, and resources, which present obstacles for agencies operating under conditions of personnel and resource scarcity. | |||
|Is Archived=No | |Is Archived=No | ||
|Primary Target Group=Researchers | |Primary Target Group=Researchers |
Revision as of 17:35, 16 September 2022
Created: 9 December 2021
Last edited: 14 August 2023
Last edited: 14 August 2023
Quick Facts
Publishing Organisation:
Clayton WukichYear:
2015Languages:
EnglishStatus:
PublishedCovers Thematic
Target audience
Audience experience level
Disaster Management Phase
Synopsis
No synopsis provided.
Linked to
- Technologies
- Use Cases
-
None. See all Technologies.
- None. See all Use Cases.
Not a guideline! For this article, over 200 sources were analyzed with regard to social media strategies used by civil authorities in crisis situations and the knowledge was summarized at a strategy level.