Social media use in emergency management

  Clayton Wukich, Cleveland State University
  English
  2015
  Researchers
  Published
  
  Crisis communication, Crowdsourcing
  Intermediate
  https://www.researchgate.net/publication/281484759 Social media use in emergency management
  *Issue: To identify and illustrate the range of strategies and tactics available for emergency managers using social media. 

• This study uses content analysis of more than 80 related journal articles, research reports, and government documents as well as more than 120 newspaper articles, identified through LexisNexis search queries.
• Three strategies, information dissemination, monitoring real-time data, and engaging the public in a conversation and/or crowdsourcing, are available to emergency managers to augment communication practices via face-to-face contact and through traditional media outlets.
• Academic research has identified several message types disseminated during response operations.
• Message types during other emergency phases have received less attention; however, news reporting and government reports provide best practices and inform this study.
• This article provides the foundation for a more complete typology of emergency management messages. Relatedly, despite limited attention in the academic research, monitoring social media feeds to accrue situational awareness and interacting with others to generate a conversation and/or to coordinate collective action also take place in various forms and are discussed.
• Findings integrate the fragmented body of knowledge into a more coherent whole and suggest that practitioners might maximize outcomes through a three-step process of information dissemination, data monitoring, and the direct engagement of diverse sets of actors to spur risk reduction efforts.
• However, these steps require time, personnel, and resources, which present obstacles for agencies operating under conditions of personnel and resource scarcity.Property "Synopsis" (as page type) with input value "*Issue: To identify and illustrate the range of strategies and tactics available for emergency managers using social media. </br>*This study uses content analysis of more than 80 related journal articles, research reports, and government documents as well as more than 120 newspaper articles, identified through LexisNexis search queries. </br>*Three strategies, information dissemination, monitoring real-time data, and engaging the public in a conversation and/or crowdsourcing, are available to emergency managers to augment communication practices via face-to-face contact and through traditional media outlets. </br>*Academic research has identified several message types disseminated during response operations.</br>*Message types during other emergency phases have received less attention; however, news reporting and government reports provide best practices and inform this study. </br>*This article provides the foundation for a more complete typology of emergency management messages. Relatedly, despite limited attention in the academic research, monitoring social media feeds to accrue situational awareness and interacting with others to generate a conversation and/or to coordinate collective action also take place in various forms and are discussed.</br>*Findings integrate the fragmented body of knowledge into a more coherent whole and suggest that practitioners might maximize outcomes through a three-step process of information dissemination, data monitoring, and the direct engagement of diverse sets of actors to spur risk reduction efforts. </br>*However, these steps require time, personnel, and resources, which present obstacles for agencies operating under conditions of personnel and resource scarcity." contains invalid characters or is incomplete and therefore can cause unexpected results during a query or annotation process.

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Created: 9 December 2021
Last edited: 14 August 2023

Social media use in emergency management

Source

Quick Facts

Publishing Organisation:

Clayton Wukich, Cleveland State University

Year:

2015

Languages:

English

Status:

Published

Covers Thematic

Crisis communication Crisis communication is a strategic approach to corresponding with people and organizations during a disruptive event. When a crisis occurs, proactive, quick and detailed communication is critical.</br></br></br>Source: www.techtarget.com/searchdisasterrecovery/definition/crisis-communication

Crowdsourcing Describes a distributed problem-solving model where the task of solving a challenge or developing an idea get “outsourced” to a crowd. It implies tapping into “the wisdom of the crowd”.</br></br>Source:DRS Glossary v2.0 LINKS 181220.xlsx

Target audience

Researchers research institutions and scientific communities

Audience experience level

Intermediate Those who currently use social media to communicate with the public and have developed a draft social media strategy, even if this is not thoroughly documented or communicated across the organisation</br></br>Source: https://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf

Disaster Management Phase

Synopsis

• Issue: To identify and illustrate the range of strategies and tactics available for emergency managers using social media.
• This study uses content analysis of more than 80 related journal articles, research reports, and government documents as well as more than 120 newspaper articles, identified through LexisNexis search queries.
• Three strategies, information dissemination, monitoring real-time data, and engaging the public in a conversation and/or crowdsourcing, are available to emergency managers to augment communication practices via face-to-face contact and through traditional media outlets.
• Academic research has identified several message types disseminated during response operations.
• Message types during other emergency phases have received less attention; however, news reporting and government reports provide best practices and inform this study.
• This article provides the foundation for a more complete typology of emergency management messages. Relatedly, despite limited attention in the academic research, monitoring social media feeds to accrue situational awareness and interacting with others to generate a conversation and/or to coordinate collective action also take place in various forms and are discussed.
• Findings integrate the fragmented body of knowledge into a more coherent whole and suggest that practitioners might maximize outcomes through a three-step process of information dissemination, data monitoring, and the direct engagement of diverse sets of actors to spur risk reduction efforts.
• However, these steps require time, personnel, and resources, which present obstacles for agencies operating under conditions of personnel and resource scarcity.

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