Guidelines for planning the involvement of spontaneous volunteers

  ISO TC 292
  English
  2017
  Policy Makers, Practitioners, Researchers
  Published
  During, After
  Legal/Standards, Unaffiliated volunteers
  Intermediate
  https://www.isotc292online.org/published-standards/iso-22319
   International Standard ISO 22319 

• provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident response and recovery.
• is intended to help organizations establishing a plan to consider whether, how and when SVs can provide relief to a coordinated response and recovery for all identified hazards.
• helps identify issues to ensure the plan is risk-based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff.

USE

• intended for use by organizations with responsibility for, or involvement in, part or all of the planning for working with SVs.
• is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and public and community groups).

NOTE

Coordinating the participation of volunteers who are affiliated to voluntary or professional organizations to provide relief is not within the scope of this document.

TERMINOLOGY

• A spontaneous volunteer (SV) is an individual who is not affiliated with existing incident response organizations but who is motivated to contribute unpaid work during and following incidents.
• The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer)
• SVs might have expressed their interest in volunteering before or during an incident and might therefore be called upon to participate depending on the incident’s needs and their specific skills.
• SVs can volunteer as individuals or as groups, they can arrive at the incident to volunteer in person or contribute remotely, and they can be self-deployed professionals (e.g. retired emergency responders), digital volunteers, or any other skilled or unskilled members of the

Note: Only informative sections of standards are publicly available. To view the full content, you will need to purchase the standard from your national ISO member or the ISO Store.Property "Synopsis" (as page type) with input value " International Standard ISO 22319 </br>*provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident response and recovery. </br>*is intended to help organizations establishing a plan to consider whether, how and when SVs can provide relief to a coordinated response and recovery for all identified hazards. </br>*helps identify issues to ensure the plan is risk-based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff.</br></br></br>USE </br>*intended for use by organizations with responsibility for, or involvement in, part or all of the planning for working with SVs.</br>*is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and public and community groups). </br></br></br>NOTE </br></br>Coordinating the participation of volunteers who are affiliated to voluntary or professional organizations to provide relief is not within the scope of this document. </br></br></br> TERMINOLOGY </br>*A spontaneous volunteer (SV) is an individual who is not affiliated with existing incident response organizations but who is motivated to contribute unpaid work during and following incidents. </br>*The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer)</br>*SVs might have expressed their interest in volunteering before or during an incident and might therefore be called upon to participate depending on the incident’s needs and their specific skills. </br>*SVs can volunteer as individuals or as groups, they can arrive at the incident to volunteer in person or contribute remotely, and they can be self-deployed professionals (e.g. retired emergency responders), digital volunteers, or any other skilled or unskilled members of the </br></br></br>Note:</br>Only informative sections of standards are publicly available. To view the full content, you will need to purchase the standard from your national ISO member or the ISO Store." contains invalid characters or is incomplete and therefore can cause unexpected results during a query or annotation process.

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Created: 4 July 2023
Last edited: 4 July 2023

Guidelines for planning the involvement of spontaneous volunteers

Source

Quick Facts

Publishing Organisation:

ISO TC 292

Year:

2017

Languages:

English

Status:

Published

Covers Thematic

Legal/Standards Legal Requirement means any federal, state, local, municipal, foreign or other law, statute, constitute, principle of common law, resolution, ordinance, code, edict, decree, rule, regulation, ruling or requirement issued, enacted, adopted, promulgated, implemented or otherwise put into effect by or under the authority of any Governmental Body. </br></br>Source: https://www.lawinsider.com/dictionary/legal-requirement</br></br>Standards are voluntary documents that set out specifications, procedures and guidelines that aim to ensure products, services, and systems are safe, consistent, and reliable. They cover a variety of subjects, including consumer products and services, the environment, construction, energy and water utilities, and more.</br></br>Source: https://www.standards.org.au/standards-development/what-is-standard

Unaffiliated volunteers Spontaneous or unaffiliated volunteers are individuals or groups that:</br>*arrive unsolicited at the scene of a disaster</br>*may or may not be a resident of the affected community</br>*may or may not possess skills necessary to respond to the current disaster</br>*are not associated with any part of the existing emergency management system </br></br>Source: https://www.ojp.gov/pdffiles1/Archive/202852NCJRS.pdf

Target audience

Policy Makers local, national, and European agencies and institutes, public authorities, standardization bodies

Practitioners Practitioners is a target group in LINKS which comprises local, national and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks...

Researchers research institutions and scientific communities

Audience experience level

Intermediate Those who currently use social media to communicate with the public and have developed a draft social media strategy, even if this is not thoroughly documented or communicated across the organisation</br></br>Source: https://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf

Disaster Management Phase

During Also referred to as "Response Phase"</br></br>Actions taken directly before, during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected.</br></br>Annotation: Disaster response is predominantly focused on immediate and short-term needs and is sometimes called disaster relief. Effective, efficient and timely response relies on disaster risk-informed preparedness measures, including the development of the response capacities of individuals, communities, organizations, countries and the international community.</br></br>Source: https://www.undrr.org/terminology/response

After Also referred to as 'Recovery Phase'</br></br>The restoring or improving of livelihoods and health, as well as economic, physical, social, cultural and environmental assets, systems and activities, of a disaster-affected community or society, aligning with the principles of sustainable development and “build back better”, to avoid or reduce future disaster risk.</br></br>Source: https://www.undrr.org/terminology/recovery

Synopsis

International Standard ISO 22319

• provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident response and recovery.
• is intended to help organizations establishing a plan to consider whether, how and when SVs can provide relief to a coordinated response and recovery for all identified hazards.
• helps identify issues to ensure the plan is risk-based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff.

USE

• intended for use by organizations with responsibility for, or involvement in, part or all of the planning for working with SVs.
• is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and public and community groups).

NOTE

Coordinating the participation of volunteers who are affiliated to voluntary or professional organizations to provide relief is not within the scope of this document.

TERMINOLOGY

• A spontaneous volunteer (SV) is an individual who is not affiliated with existing incident response organizations but who is motivated to contribute unpaid work during and following incidents.
• The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer)
• SVs might have expressed their interest in volunteering before or during an incident and might therefore be called upon to participate depending on the incident’s needs and their specific skills.
• SVs can volunteer as individuals or as groups, they can arrive at the incident to volunteer in person or contribute remotely, and they can be self-deployed professionals (e.g. retired emergency responders), digital volunteers, or any other skilled or unskilled members of the

Note: Only informative sections of standards are publicly available. To view the full content, you will need to purchase the standard from your national ISO member or the ISO Store.

Linked to

• Technologies
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• Use Cases
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