Edit Use Case: Urban Apartment Blaze: Mass Evacuation

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Category	Exercise Preventive campaign Real-world
Year
Publishing Organisation:
Location City and country.
Hazard e.g., earthquake, flood
Scale Leave at "none" if you don't know the answer.	None/unknown City Country County
What is the overall timeframe of the use case? Leave at "none" if you don't know the answer.	None/unknown Less than 1 day 1 to 3 days More than 3 days
Brief summary Required. This text will also appear in the list of all use cases.	Large fire in apartment building in urban area. 200-300 people had to be evacuated. The entire building burned down and cannot be used for residential purposes.

Description If you would like to extend the brief summary, you can do so here.	A citizen called 112 and reported smoke emanating from the residential building. The emergency services secured live streaming from the incident. The operator sent an SMS to the citizens and could then follow the fire development via the citizen's phone. The live stream was available in emergency vehicles, emergency services and operations managers, as well as the police. The fire developed very quickly. It therefore became necessary to evacuate all the residents of the property. The residents were evacuated to an evacuation center set up by the Greater Copenhagen Fire Department.
Involved Organisations:
What was the overall goal of the Use Case?	To ensure the evacuation of the affected citizens and support their need for information about the incident and their situation. Thus, it was clearly communicated that it was not possible to return to the apartments. The residents were offered rehousing and social and insurance support.
Which thematics are closest to the goal of the Use Case?	Collecting and Analysing Information from SMCS Ensuring Credible Information Making Information Accessible Mobilising Citizens Mobilising Volunteers Targeting Communication
What limitations were identified? e.g., regulatory hurdles	It was difficult to get in touch with the residents about relevant info. The Greater Copenhagen Fire Department was pressed on their internal communication resources.
What worked well and could be recommended to others?	The personal contact with the citizens of the evacuation center worked well. Individual consideration was given to residents with special needs, e.g. pets were collected from cordoned off apartments. The Greater Copenhagen Fire Department now has access (in 2023) to S! RENEN, Denmark's mobile-based public warning system. This would have made a big difference in terms of being able to provide residents with accurate messages about the incident, developments and actionable information.
Links for further reading Important tweets, sources, articles, photos, videos, etc.

Summary:

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Theme Which general theme did the Use Case cover?	Crowdsourcing Social Media
Disaster Management Phase	After Before During
Which vulnerable groups were involved?
Which social media and crowdsourcing technologies were used?
Was a technology specifically developed for this use case? Leave at "none" if you don't know the answer.	None/unknown yes no
Which guidelines were used?
Which Social Media Platforms were used?
Which hashtags or keywords were used (if applicable)? e.g., #covid #tornado