Guideline: Next Steps: Social Media for Emergency Response

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Target Audience:	Businesses Civil Society Media Policy Makers Practitioners Researchers
Status:	None/unknown Deprecated Published Work in Progress
Covers Thematic:	Community management Content creation Crisis communication Crowdsourcing Legal Legal/Standards Policy Brief Social Media Social Media Strategy Social Media Team Technologies Unaffiliated volunteers VOST Verification Vulnerability Vulnerable groups
Audience Experience Level:	Starter Intermediate Advanced
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Synopsis:	The '''purpose of this document ''' Provide guidance to public safety agencies developing social media strategies and programs Discuss challenges and considerations related to social media specific for agency use Provide best practices and policy examples for inclusion in agency strategies Some things to '''consider when developing policies ''' Human Resources Resources required Training and education required Job descriptions Liability Ethical conduct and accountability to an agency’s rules of conduct personal versus professional use of social media tools and technologies Operational and Communications Security Classification and handling guidelines * eg., For Official Use Only, Sensitive But Unclassified, Classified Training and education Devices *e.g., personal versus agency-provided, etc. Integration with existing tools and processes Legal and Compliance Copyright laws Records retention requirements Endorsement of products, services, and postings Public disclosure and Sunshine laws Privacy. Business Continuity Necessary access rights and password policies Redundancies Information Technology Bandwidth and other resources (servers, etc.) Training and education Integration. Communications and Engagement Messaging; Metrics and measuring success *Outreach '''Implementation''' There are several steps to adopting new technologies and methodologies, each of which require careful consideration and planning. These include the following: Choosing the right technology and applications * Strategy, policy, and procedure development * Setting and managing expectations * Engaging the community * Managing misinformation * Addressing challenges to adoption, including concerns related to privacy public comment record retention public disclosure health information human resources information technology security
Is Archived: Is the guideline no longer available?
Covers Technologies: Mentions specific Technology from the Technology Library
Disaster Management Phase:	Before During After

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