Technology: Mark-a-Spot

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Description:	Mark-a-Spot is an open-source, fully-responsive mobile and desktop platform for municipal government 311 service reporting, tracking and monitoring, civic-issue crowdmapping, and geolocation-based civic-engagement based on Drupal 9.
Website:
Provider: The provider offering the tool.
Source country:
Tool created in year:
Formerly known as:
Used by Practitioners: This tool is already used by Disaster Management Organizations
Use Cases available:
Disaster Management Phase:	After Before During
Crisis Communication Matrix:	Authorities to Citizens Citizens to Authorities Authorities to Authorities Citizens to Citizens
Supported platforms: Supported social media platforms
User interface languages:
Supported content types:
Content processing languages: Process content in multiple languages
Pricing: The pricing information	None/unknown Free Free & Paid Paid
Primary use: Primary use case (e.g. intended for disaster management) of the tool	None/unknown Disaster mangement Marketing Other
Provider Logo:
Screenshot:
Other images:

Advanced search features: Include or exclude several words or hashtags for a social media search e.g., with boolean search operators	None/unknown Yes No
Event monitoring: Monitor events	None/unknown Yes No
Event notification: Create and configure notifications for events (e.g notifications about spikes in activity)	None/unknown Yes No
Hashtag monitoring: Continously monitor specific hashtags	None/unknown Yes No
Hashtag search: Search for hashtags in social media	None/unknown Yes No
Keyword monitoring: Continously monitor specific keywords	None/unknown Yes No
Keyword search: Search for keywords in social media	None/unknown Yes No

Content library: Prepare (reusable) content for posting in advance	None/unknown Yes No
Post time optimization: Identify the ideal time for posting content to your audience	None/unknown Yes No
Posting content: Posting content on social media	None/unknown Yes No
Scheduling content: Schedule posting to social media at a specific date/time	None/unknown Yes No

Image analysis: Analyse image content (e.g. identification of brand logos)	None/unknown Yes No
Sentiment analysis: Analyse sentiments (e.g., good/bad/neutral) of the content	None/unknown Yes No
Text analysis: Analyse textual content	None/unknown Yes No
Topic analysis: Analyse extracted topics from the content	None/unknown Yes No
Trend analysis: Analyse trends in the content	None/unknown Yes No
Video analysis: Analyse video content	None/unknown Yes No

Audience metrics: Show metrics about your audience	None/unknown Yes No
Competitor metrics: Show metrics about your competitors (e.g. compare different profiles)	None/unknown Yes No
Follower metrics: Show metrics about your followers	None/unknown Yes No
Network metrics: Show metrics per social media network	None/unknown Yes No
Post metrics: Show metrics about posts (e.g., number of likes, number of comments, reached users)	None/unknown Yes No
Profile/site metrics: Show metrics about the user or the site profile (e.g., follower count)	None/unknown Yes No

Clustering/aggregation: Cluster or aggregate collected data	None/unknown Yes No
Customizable Reports:	None/unknown Yes No
Filtering, sorting, searching: Filter, sort and search through collected data	None/unknown Yes No
PDF export:	None/unknown Yes No
Predefined reports:	None/unknown Yes No
Visualization options:	None/unknown Yes No

Approval workflows: Create approval workflows	None/unknown Yes No
Inbox workflow: Create inbox workflows	None/unknown Yes No
Multiuser:	None/unknown Yes No
Permission management:	None/unknown Yes No

API support: Access the tool through an Application Programming Interface	None/unknown Yes No
Data export: Export data for further processing	None/unknown Yes No
Third party tool integration: Integrate or connect with other third party applications	None/unknown Yes No

GDPR compliant:	None/unknown Yes No
Historical data access: Access historical data	None/unknown Yes No
Multiple accounts per platform: Manage multiple accounts per platform	None/unknown Yes No
White Label: Integrate the tool with custom branding or styling	None/unknown Yes No

Summary: