User Guidance

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User Guidance

The LINKS User Guidance, like a compass, aims to support navigation and orientation within and across two main themes – Engaging with Citizens and Improving Communication – so that disaster management organizations and relevant stakeholders can take more informed decisions on the uses of Social Media and Crowdsourcing through the LINKS products. Orientation is supported by pre-defined questions that guide users towards the LINKS products.

Please select the themes you are interested in below.

Improving Communication

Targeting Communication

Who do you want to target with your communication plan(s)?

Citizens
How can you target citizens?
Guidelines
Guidelines on crisis communication targeting practitioners and policy makers.
Use Cases
Use cases involving the topics of social media and targeting communication.
Feel Safe
Readings and stories from Feel Safe.
Including Citizens Handbook
Handbook on how to mobilise citizens.
Including Citizens Handbook
Handbook on risk awareness.
Vulnerable Groups
How can you target vulnerable groups?
Guidelines
Guidelines around the topic of vulnerable groups.
Including Citizens Handbook
How to set up your communication channel.
Including Citizens Handbook
Potential accessibility problems.
Including Citizens Handbook
Connecting problems to actions.
Students
How can you target students?
Feel Safe
Communicating during emergencies.
Feel Safe
Reducing vulnerability.
Feel Safe
Increasing awareness.
Feel Safe
Stories: Family communication plan.

Ensuring Credible Information

How can you ensure credible information exchange?

Guidelines
Guidelines on the topic of verification.
Use Cases
Use cases around the topic of ensuring credible information.
Including Citizens Handbook
Mobility: Giving information to citizens.
Feel Safe
Feel Safe includes several activities on communication.

Making Information Accessible

How can you make your information accessible?

Technologies
Technologies that can help with posting content.
Guidelines
Guidelines on crisis communication and content creating.
Use Cases
Use cases that focus on making information accessible.
Including Citizens Handbook
Handbook on accessibility.
Including Citizens Handbook
Handbook on risk awareness.
Feel Safe
Educational platform Feel Safe also covers information accessibility.

Consider as well:
What do you have to consider to facilitate strategic and inclusive use of social media and crowdsourcing in your organisation in disaster situations?

Engaging With Citizens

Collecting and Analysing Information

How can you search and monitor information?

Technologies
Technologies that have searching and monitoring functions.
Use cases
Use cases around the topic of collecting and analysing data.

How can you carry out content analysis?

Technologies
Technologies that have content analysis functions.
Guidelines
Guidelines on the topic of verification.
Use cases
Use cases around the topic of collecting and analysing data.

Mobilising Citizens

How can you mobilise citizens?

Guidelines
Guidelines on the topic of crowdsourcing.
Use Cases
Use cases that involve mobilizing citizens.
Including Citizens Handbook
Handbook on mobility includes actions useful for mobilizing citizens.
Including Citizens Handbook
Handbook on risk awareness.
Feel Safe
Feel Safe promotes the use of social media and digital education.

Mobilising Volunteers

How can you mobilise volunteers?

Guidelines
Guidelines that cover unaffiliated volunteers.
Use Cases
Use cases that involve mobilizing volunteers.
Including Citizens Handbook
Handbook on mobilizing volunteers.

Consider as well:
How can you create an overview of social media and crowdsourcing activities in your organisation in the context of disasters?