From LINKS Community Center
Audience experience level
Disaster Management Phase
- Document what you are seeing:
- take photos and short videos.
- Seek informed consent from anyone featured in your photographs and videos.
- Make sure they understand that their image might be distributed widely on internet, broadcast on television, etc.
- Where possible, let people talk about their own experiences;
- do not speak for them.
- For video,
- hold the camera horizontally so television broadcasters can use it
- For Twitter,
- turn on the SMS feature so you can send and receive messages via SMS without need of an internet connection.
Top Tips for Staff Using Social Media
- Think before you post and use common sense
- Be aware that, when you share facts or opinions, it may be assumed that you endorse that information.
- Don't say anything online that you wouldn't be comfortable seeing quoted on CNN, being asked about by your mother, or justifying to your boss.
- Be honest.
- Do not mislead or invite misinterpretation. If you did not witness an event, do not imply that you did. UNHCR's credibility may be at stake.
- Be accurate.
- Outdated figures or erroneous information can spread rapidly on socialmedia. Always double-check your facts before posting.
- Be clear.
- If your post might be misinterpreted, find a clearer way to phrase your message.
- Exercise discretion.
- Leave sensitive issues to personnel specifically authorized to speak on them. When in doubt, consult your supervisor.
- Respect confidentiality.
- Do not share information that is not meant for external audiences, such as details that could compromise diplomacy or protection.
- Ensure safety and protection.
- Bear in mind that information you post, especially locations or personal details, could put you or others at risk.
- Show respect and seek consent.
- When you talk about, photograph or videotape people we protect and assist, strive to respect their dignity.
- Avoid taking sides.
- UNHCR personnel must honor humanitarian principles, including impartiality, neutrality and independence. Refrain from making political statements that might compromise UNHCR's relationships with governments, partners or other stakeholders.
- Stick with what you know.
- When talking about UNHCR's work, focus on your own experiences and areas of expertise.