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This page provides an overview of different Guidelines where guidance can be found for example on:

  • Building a communication strategy for social media and consideration of the main elements (e.g. needed roles for the team)
  • Set up and evaluate social media activities
  • Recommended actions on social media before, during and after a crisis
  • Tips and behavioural advice for citizens on social media in crisis situations
  • Consideration of legal requirements when using social media
  • Verification of information from social media;
  • Use of technologies to support work with social media
  • Support of vulnerable people with specific needs