- Collecting and Analysing Information from SMCS
- Mobilising Volunteers
Disaster Management Phase
In August 2016, a big earthquake, magnitude 6.0, hit the Centre of Italy and created a lot of damages and victims: a lot of houses, edifices, and structures collapsed, also one of the hospitals has been damaged, and people found themselves homeless. There have been around 300 victims and around 400 wounded. In the first moments of the emergency, nobody knew the entity of the disaster. Then, a lot of information started to arrive but there was no a “virtual place” where to collect all the information. Thus, a group of computer technicians, experts in civic hacking, on a voluntary basis decided to create the platform where the information could be verified. A lot of people from Italy were engaged to ensure the platform could work effectively. People consulting the platform could see who and how to help or get help. The efficiency of the platform was ensured by the participation of ActionAid, an international NGO involved in the response phase.
What worked well and should be replicated in the future?
It worked well, so it has been replicated for the COVID-19 pandemic. People from different parts of Italy provided their help and support thanks to the section “Needs”. The platform is easy and intuitive to access, there are few sections but very clear. It allows people to have official information on behaviours to have and on what was happening. An NGO helped a lot in the diffusion and in the sharing of the platform, ensuring also the continuity in work and reliability of information. The information provided were verified before. The section “fake news” helped a lot of people to identify the correct information and avoid the risks of disinformation and fakes.
What limitations were identified? What didn't work well?
Problem of fake news and disinformation. Problems of accessibility: there are some accessibility rules that have not been satisfied.
Which DMOs were involved?
Which technologies were used?
Which guidelines were used?