ITU toolkit and self-assessment for ICT accessibility implementation

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Primary Target Country
Publishing Organisation International Telecommunication Union (ITU)
Language English
Year Published 2021
Target Audience Businesses, Civil Society, Media, Policy Makers, Practitioners, Researchers
Disaster Management Phase Before
Covers Thematic Crisis communication, Technologies, Vulnerable groups
Audience Experience Level Advanced
Source Website
Abstract Stakeholders roles in an inclusive and accessible digital transformation

Stakeholders take on different responsibilities and opportunities.

Governments and policy-makers

  • Develop laws and policies that ensure equality regarding access to information and communication technologies for all. It is a global commitment and a human right.
  • Work with organizations of persons with disabilities and vulnerable groups while developing these laws and regulations to listen to, and incorporate, their input.
  • Promote the creation of a market for accessible ICTs through well planned procurement policies and high standards.
  • Increase labour opportunities for persons with disabilities by using accessible products and services.
  • Foster economic and social development for all.


  • Develop accessible products and services according to international standards
  • Foster inclusion through innovation and corporate social responsibility.
  • Increase job opportunities for persons with disabilities by using and providing accessible products and services.


  • Create capabilities among designers and developers to design and develop accessible ICT products and services.
  • Foster the production and usage of accessible digital content.
  • Develop accessible learning environments for students with disabilities.

Organizations of persons with disabilities and other vulnerable groups

  • Work with governments to ensure their right to access ICTs is recognized.
  • Ensure a set of minimum digital abilities to access the digital economy.
  • Create awareness about digital inclusion and ICT accessibility.

Any other stakeholder involved and/or interested party

  • Support implementation from top down and bottom up.
  • Identify key partnerships to facilitate the process.
Is Archived No
Covers platforms

ITU toolkit and self-assessment for ICT accessibility implementation is addressed to every stakeholder involved in the digital transformation process, from policy-makers, regulators, and ICT leaders in the private sector, to members of academia, end-user organizations, industry, and entrepreneurs. This resource provides all these stakeholders and other interested parties the information needed to guarantee that everyone addresses the necessary policy-making, regulatory and strategic implementation components from their respective fields. The ITU toolkit is accompanied by a spreadsheet document that will allow users to run the self-evaluation, get the pertinent guidelines and recommendations according to their level of implementation, as well as print their results in order to monitor their improvements.