Next Steps: Social Media for Emergency Response: Difference between revisions

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*Human Resources
*Human Resources
**Resources required;
**Resources required
**Training and education required;
**Training and education required
**Job descriptions;
**Job descriptions
**Liability; and
**Liability
**Ethical conduct and accountability to an agency’s rules of conduct (personal versusprofessional use of social media tools and technologies).
**Ethical conduct and accountability to an agency’s rules of conduct
***personal versusprofessional use of social media tools and technologies
*Operational and Communications Security
*Operational and Communications Security
**Classification and handling guidelines
**Classification and handling guidelines
*** (e.g., For Official Use Only, Sensitive But Unclassified, Classified, etc.);
*** (e.g., For Official Use Only, Sensitive But Unclassified, Classified)
**Training and education;
**Training and education
**Devices (e.g., personal versus agency-provided, etc.); and
**Devices
**Integration with existing tools and processes.
***e.g., personal versus agency-provided, etc.
**Integration with existing tools and processes
*Legal and Compliance
*Legal and Compliance
**Copyright laws;
**Copyright laws
**Records retention requirements;
**Records retention requirements
**Endorsement of products, services, and postings;
**Endorsement of products, services, and postings
**Public disclosure and Sunshine laws; and
**Public disclosure and Sunshine laws
**Privacy.
**Privacy.
*Business Continuity
*Business Continuity
**Necessary access rights and password policies; and
**Necessary access rights and password policies
**Redundancies.
**Redundancies
*Information Technology
*Information Technology
**Bandwidth and other resources (servers, etc.);
**Bandwidth and other resources (servers, etc.)
**Training and education; and
**Training and education
**Integration.
**Integration.
*Communications and Engagement
*Communications and Engagement
**Messaging;
**Messaging;
**Metrics and measuring success; and
**Metrics and measuring success
**Outreach.
**Outreach




Revision as of 15:54, 17 September 2022

Next Steps: Social Media for Emergency Response

Source

Quick Facts

Publishing Organisation:
Science and Technology Directorate of the United States Department of Homeland Security
Year:
2012
Primary Target Country:
United States of America
Languages:
English
Status:
Published
Covers Thematic
  • Community management Community Management in Social Media is the active component of interacting with your community of followers, fans and target audience across your social media platforms. This includes active listening, which is an important element of engaging with your followers to understand their wants and needs regarding your services.</br></br>Source: www.clearvoice.com/blog/community-management-social-media-management/
  • Content creation Social media content creation is arguably one of the most important aspects of a social media marketing campaign. Social media content creation is an art, and one that requires an extra amount of patience, creativity, and education around graphic design, copy creation, and color composition.</br></br></br>Source: blog.sociallyin.com/social-media-content-creation
  • Legal/Standards Legal Requirement means any federal, state, local, municipal, foreign or other law, statute, constitute, principle of common law, resolution, ordinance, code, edict, decree, rule, regulation, ruling or requirement issued, enacted, adopted, promulgated, implemented or otherwise put into effect by or under the authority of any Governmental Body. </br></br>Source: https://www.lawinsider.com/dictionary/legal-requirement</br></br>Standards are voluntary documents that set out specifications, procedures and guidelines that aim to ensure products, services, and systems are safe, consistent, and reliable. They cover a variety of subjects, including consumer products and services, the environment, construction, energy and water utilities, and more.</br></br>Source: https://www.standards.org.au/standards-development/what-is-standard
  • Social Media Strategy A social media strategy is a document outlining your social media goals, the tactics you will use to achieve them and the metrics you will track to measure your progress</br></br>Source:https://blog.hootsuite.com/how-to-create-a-social-media-marketing-plan
  • Technologies Software for interaction with, within or among communities in case of a disaster and for analysis of these interactions
    • Target audience
  • Policy Makers local, national, and European agencies and institutes, public authorities, standardization bodies
  • Practitioners Practitioners is a target group in LINKS which comprises local, national and European disaster management organizations, civil protection agencies, first responders, NGOs, security networks...
    • Audience experience level
  • Starter Those who are not currently using social media, or the current use is based on providing general information and advice to citizens</br></br>Source: https://www.fp7-emergent.eu/wp-content/uploads/2017/09/20170529_D7.3_Guidelines_to_increase_the_benefit_of_social_media_EmerGent.pdf
    • Disaster Management Phase
  • Before Comprises 'Preparedness Phase' and 'Prevention Phase'</br></br>Preparedness action is carried out within the context of disaster risk management and aims to build the capacities needed to efficiently manage all types of emergencies and achieve orderly transitions from response to sustained recovery.</br></br>Source: https://www.undrr.org/terminology/preparedness</br></br>Prevention (i.e., disaster prevention) expresses the concept and intention to completely avoid potential adverse impacts of hazardous events.</br></br>Source: https://www.undrr.org/terminology/prevention
    • Synopsis

    No synopsis provided.

    Linked to

    This guidance provides best practices and policy examples to better understand and utilize social media for inclusion in agency strategies.

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